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A leading company is seeking a Help Desk Specialist I - Clinical Applications to provide excellent customer service and technical support in a fast-paced clinical environment. This full-time position, working weekends, requires strong organizational skills and the ability to handle various high priority issues effectively.
Help Desk Specialist I - Clinical Applications page is loaded
Base Pay Range:
$17.73 - $28.50Job Description:
The Help Desk Specialist - Clinical Applications is a Full-time, Regular position working WEEKENDS (Friday-Monday), daytime hours. This is a fully remote position.
Summary: As the initial phone contact for clients, the help desk employee collects detailed information and prioritizes service requests in order to determine resolution or a method of escalation.
General Description: The Help Desk Specialist I employee must be able to work effectively and efficiently to identify and resolve multiple high priority issues in a fast-paced office environment with constant interruptions and continual deadlines. This position must demonstrate professionalism to the client in order to positively affect customer’s impression of our support. This position must have excellent organizational skills, a sense of urgency, the ability to make good decisions, and the skills needed to effectively prioritize tasks.
Essential Duties / Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Daily Responsibilities
General Duties and Responsibilities:
Supervisory Responsibilities:
Advocacy:
Treats all clients with dignity and respect, Provides excellent customer service, Conforms to and is an advocate for HIPAA regulations. Leads as an advocate for Nuvodia by knowing, understanding and living the mission, values and goals.
Qualifications:
Benefits Include: Employees can enroll in medical and dental insurance and are covered by basic vision and life insurance. Employees are able to enroll in our company's 401k retirement plan and will receive paid vacation, sick, and personal leave, paid holidays and quarterly profitability bonus eligibility.
Nuvodia, LLC is a customer focused IT company that provides a complete range oftechnology consulting, project planning and implementation, and hosted and managed services.