Help Desk Specialist I

D.R. Horton; Arlington (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time

Company Holidays

Voluntary Benefits

Job summary

D.R. Horton is seeking a Help Desk Specialist I to provide hands-on IT support for end users, hardware, software, and related IT issues. The role involves phone, web chat, and in-person assistance within a large housing construction environment.

The candidate should have 2–4 years of IT support experience, basic Windows/AD/Exchange knowledge, and strong communication skills. Travel and on-call weekend duties may be required.

Qualifications

• Two to four years of IT support experience.
• Must have basic knowledge of Windows OS, Active Directory, Exchange, Print Services, and MS Office.
• Experience replacing basic components of various systems and printers.
• Strong troubleshooting and problem-solving skills.
• Able to adapt to a changing environment and communicate clearly.
• Proficient in MS Office and email.
• Ability to lift up to 50 pounds.

Responsibilities

• Provide phone, webchat, and in-person support to end users and external vendors on IT issues.
• Research and resolve basic network, hardware, and software issues.
• Document and track issues using the help desk system.
• Communicate with users and ensure timely resolution.
• Perform end user computer refreshes and basic maintenance.
• Process work orders with detailed troubleshooting steps.
• Assist with division office moves.

Skills

Customer service

Communication

Troubleshooting

IT support

On-call

Overtime

End user support

Education

High school diploma or GED

CompTIA A+ certification

Tools

VNC

Cisco AnyConnect

Microsoft Office

Job description

Job Description - Help Desk Specialist I (2604940)

Job Description

Help Desk Specialist I - 2604940

Description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for aHelp Desk Specialist I. The right candidate will be responsible for all IT support activities related to end user hardware, software and other IT related issues.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Provide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issues
• Research and resolve basic network (Internet Service Provider modems, Cisco routers) issues, hardware, and software application issues
• Document and track the details of the issue, status and resolution, using the help desk tracking application
• Communicate and follow-up with the user while working the issue and ensure successful and timely completion of the issue
• Perform end user computer refreshes
• Complete work orders, fully documenting each step of the troubleshooting process
• Aid with division office moves
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work on-call rotation on weekends
• Ability to work overtime
  
• Ability to travel overnight

Qualifications

Education and/or Experience

• High school diploma or general education degree (GED)
• Two to four years related experience and/or training in an IT support environment
• Must have basic knowledge and understanding of Microsoft Windows Current Version Operating Systems, Microsoft Active Directory, Microsoft Exchange Current Version, Print Services, Microsoft Office Current version
• Experience replacing basic components of various makes and models of system and printer hardware
• Must be able to troubleshoot all aspects of computer components
• Ability to adapt to a constantly changing environment
• Possess strong interpersonal, written and verbal communication skills
• Proficiency with MS Office and email
• The employee must frequently lift and/or move up to 50 pounds

Preferred Qualifications

• Experience with VNC, Cisco AnyConnect, or other remote connectivity software a plus
• CompTIA A+ or similar certification a plus

Come joina winning team with a Fortune 500 company! We are growing fast and arelooking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Dental and Vision
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo