HELP DESK SPECIALIST - APP L1 - USSF 24/7 OPS

MCSG Technologies; California, Lompoc (MO, CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Help Desk Specialist to provide first-point troubleshooting for technical issues. This role involves resolving basic IT problems, documenting actions in Jira Service Desk, and assisting with system installations. The ideal candidate will have a strong background in IT support, with a focus on effective communication and problem-solving skills. Join a company that values flexibility and offers a comprehensive benefits package, including health insurance and a 401(k). If you're ready to make an impact in a dynamic environment, this opportunity is for you.

Benefits

Health insurance

401(k)

Paid time off

Qualifications

• 2+ years of experience troubleshooting IT hardware and software issues.
• Proficiency in operating system fundamentals and maintaining desktops.

Responsibilities

• Provide first point of contact for technical issues and escalate when necessary.
• Create and manage trouble tickets using the client's IT ticketing system.

Skills

Troubleshooting IT hardware and software

Operating system fundamentals

Communication skills

Documenting issues in Jira Service Desk

Education

Associate's degree in a related field

Tools

Jira Service Desk

Job description

Job Details

Location & Type Location: Vandenberg SFB - Lompoc, CA Position Type: Full Time

Schedule & Category Shift: Day Category: Information Technology

Description

THIS POSITION IS CONTINGENT UPON CONTRACT AWARD

Job Summary: MCSG is seeking a Help Desk Specialist to provide first-point troubleshooting for technical issues, including account resets, system restores, and network access problems. The individual will resolve basic issues, document actions in Jira Service Desk, escalate complex issues, and communicate effectively with clients and users. The role involves assisting with system installations and reporting ticket status. Work Schedule: Flexibility for shifts including nights, weekends, and holidays for 24/7 support. Location: On-site at Vandenberg SFB, CA.

Primary Duties

• Provide first point of contact to identify, document, track, and resolve technical issues, escalating when necessary, including account/password resets, system restores, and shift reporting.
• Facilitate effective communication with clients and users.
• Answer user questions related to network resources and resolve problems.
• Analyze issues and provide first call resolution for network and device problems.
• Create and manage trouble tickets using the client's IT ticketing system.
• Document issues and actions in Jira Service Desk.
• Escalate issues to Tier 2 or Tier 3 support as appropriate.
• Assist with installation and renovation projects.
• Report ticket status to supervisors and project managers.
• Support customer exercises, relocations, and real-world events as needed.

Requirements

• 2+ years of experience troubleshooting IT hardware and software issues.
• Proficiency in operating system fundamentals.
• Experience maintaining desktops, laptops, and printers.

Preferred Qualifications

Experience with US Air Force's Kobayashi Maru software (ATLAS, IRIS, Osiris) and/or WarpCore (Data as a Service).

Additional Qualifications

2+ years of relevant troubleshooting experience, an Associate's degree in a related field, and Top Secret/SCI clearance.

About Us & Benefits

At MCSG Technologies, we empower our employees to serve our customers and communities effectively. Benefits include health insurance, 401(k), paid time off, and more. Learn more at our benefits page.

Equal Opportunity & Compliance

We are an equal employment opportunity employer, complying with all applicable laws and regulations, including Colorado's Equal Pay Act and EO 14042 COVID-19 safety protocols.