Help Desk Specialist

Sev1Tech LLC; Suitland (MD); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Medical, Rx, Dental, and Vision Insurance

401(k) retirement plan with company-matching

Paid Time Off (PTO)

Job summary

Sev1Tech LLC is seeking a Help Desk Specialist to support NOAA's Office of Satellite and Product Operations in Suitland, Maryland. The role involves monitoring Satellite Systems, managing alerts, and providing technical support to end users.

The ideal candidate will have an AA in computer science or related field, with at least 1 year of experience. A competitive salary range of $52,000 - $55,000 per year is offered along with comprehensive benefits including medical, 401(k), and paid time off.

Qualifications

• 1+ years of experience in a relevant professional position.
• Ability to work within a team framework on assigned projects.
• Experience with tracking and reporting technical problems.

Responsibilities

• Provide monitoring services for Satellite Systems.
• Identify alarms and alerts and respond in accordance with Government directives.
• Work with Network Teams to provide detailed reporting and updates.

Skills

Detail-oriented

Organized

Teamwork

Microsoft Office proficiency

Education

AA in computer science or related discipline

Job description

Responsibilities

Entarian is seeking a Help Desk Specialist to support NOAA Office of Satellite and Product Operations (OSPO) environmental-monitoring satellite missions. Duties include:

• Provide monitoring services for Satellite Systems.
• Identify alarms and alerts and respond in accordance with Government directives and procedures.
• Create tickets and provide daily logs for activities processed.
• Work with Network Teams and management to provide detailed reporting and updates.
• Multitask within different software platforms in a virtual environment.
• Track and report Satellite data anomalies via ticketing and assign to proper team.
• Answer phone calls, view and provide action on emails (GMAIL).
• Attend weekly meetings to provide feedback to Management.
• Provide support to end users on a variety of issues.
• Identify, research, and report unresolved technical problems.
• Document, track, and monitor problems to ensure a timely resolution.

The salary range for this position is approximately $52,000 - $55,000 per year.

Work will be completed on-site at NOAA's Suitland, MD location.

Minimum Qualifications

• AA in computer science, related discipline, or equivalent.
• 1+ years of experience in a relevant professional position.
• Detail-oriented, organized, and timely. Ability to work well independently and in a team setting.
• Ability to work within the team framework on assigned projects.
• Basic use of Microsoft Office suite (Word, Excel), also PDF.
• Onsite training and certification to be provided by current staff.
• Must be a US Citizen or Permanent Resident who has lived in the United States at least 3 out of the last 5 years and be able to pass a background investigation to obtain a security badge to access applicable government facilities and systems.

Benefits

• Medical, Rx, Dental, and Vision Insurance
• 401(k) retirement plan with company-matching
• 11 Paid Federal Government Holidays
• Paid Time Off (PTO)
• Basic Life & Supplemental Life
• Health Savings Account, Flexible Spending and Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Employee Assistance Program (EAP)
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Professional Membership Reimbursement
• Employee Referral Program
• Competitive compensation plan
• Discretionary variable incentive bonuses based on factors such as individual performance, business unit performance, and/or the company’s performance

Entarian is an Equal Opportunity and Affiirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.