Help Desk Specialist

Insight Global; Seattle (WA); Remote; USD 80,000 - 100,000; Full time

Job summary

A large telecommunications company is seeking a fully remote Network Technician II for a contract extending through 2025. This role involves troubleshooting VPN issues, setting up configurations for customer orders, and ensuring the smooth operation of network systems across multiple sites.

Qualifications

• 2+ years of experience in a network-related role.
• Enterprise-level routing hardware experience.
• Ability to communicate effectively with customers and vendors.

Responsibilities

• Configure customer orders and create workflows.
• Troubleshoot VPN issues and set up new systems.
• Support the setup of 10,000 network sites over the contract.

Skills

VPN troubleshooting

BGP

IPV6

Ethernet troubleshooting

OSI Layers 1-3

Cisco

Juniper

Alcatel

Job description

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $25.00/hr

Required Skills & Experience

2+ years of working in a network related role

OSI Layers 1-3

VPN/ DIA / Ethernet troubleshooting and setups

Experience with at least of the following routing protocols: BGP, IPV6 & MD5 password

Enterprise level experience with routing hardware such as Cisco, Juniper, Alcatel

Experience communicating to customers and/or vendors

Nice to Have Skills & Experience

Job Description

A large telecommunications company is seeking a fully remote Network Technician II for a contract extending through 2025. The project awarded will include standing up 10,000 network sites during the length of the contract. Their daily duties will include adding the configurations to customer orders, creating the workflow, and once the order is completed, they will route this to the testing team. The majority of the day will include troubleshooting VPN issues and setting up new systems. The ideal candidate will be able to hit the ground running and have the ability to work in a face paced environment. This position pays $23-25/HR while on contract.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology, Administrative, and Other

• Industries

  IT Services and IT Consulting, IT System Training and Support, and IT System Operations and Maintenance

Referrals increase your chances of interviewing at Insight Global by 2x

Inferred from the description for this job

Seattle, WA $84,000 - $108,000 1 month ago

Seattle, WA $108,000 - $156,000 1 month ago

IT Specialist (Customer Support/Help Desk)

Onsite Helpdesk Technician (3-6 month contract - 35 hrs/week)

Aerospace - IT Desk Side Support Technician

IT Specialist (Customer Support/Help Desk)

Help Desk Technician III / Part-time / Onsite - Bothell, WA

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.