Help Desk Specialist

Zachary Piper Solutions; New Orleans (LA); On-site; USD 50,000 - 60,000; Full time

Job summary

Zachary Piper Solutions is seeking a Help Desk Specialist to support a large federal program in New Orleans, LA. The role is full-time and on-site, requiring hands-on end-user IT support across multiple installations.

The ideal candidate will have 1+ year IT experience, Security+ certification, and the ability to obtain a Secret clearance, with compensation ranging from $50,000 to $60,000 plus benefits.

Qualifications

• 1+ years of IT experience.
• Active Security+ certification.
• Must be able to obtain and maintain an active Secret clearance.

Responsibilities

• Provide end-user desktop support across Marine Corps installations worldwide.
• Support network devices, laptops, desktops, printers, mobile devices, and OS issues; Outlook/Microsoft Office support; VTC.
• Conduct operations in support of the Enterprise Service Desk and open/close tickets.
• Troubleshoot, resolve, and escalate IT issues as needed.
• Correlate events and incidents for IT service management.

Skills

End-user support

Troubleshooting

Ticketing

Education

1+ years IT experience

Tools

ServiceNow

Job description

Zachary Piper Solutions is looking for an Help Desk Specialist to join a large federal program. This is a full-time position and onsite in New Orleans, LA.

Essential Duties of the Help Desk Specialist:

• Responsible for end-user desktop support across numerous Marine Corps installations worldwide.
• Providing IT support for various devices/technologies including the network devices, laptops, desktops, printers, mobile devices, connectivity issues, OS issues, Outlook/Microsoft Office support, Video Teleconference (VTC), etc.
• Conduct operations in support of the Enterprise Service Desk.
• Execute scripts and answer calls.
• Troubleshoot, resolve, and/or escalate technical issues.
• Open and close tickets.
• Correlate events and incidents for management of Information Technology (IT) Services.

Qualifications of the Help Desk Specialist:

• 1+ years of IT experience
• Active Security+ certification
• Must be able to obtain and maintain an active Secret clearance.

Compensation for the Help Desk Specialist:

• $50,000 - $60,000 (based on experience)
• Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays, Sick Leave as required by law, paid holidays

This job opens for applications on 8/7/2026. Applications for this job will be accepted for at least 30 days from the posting date.

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