Help Desk Specialist

Zachary Piper Solutions; Denver (CO); On-site; USD 41,000 - 61,000; Full time

Benefits offered by this job

PTO & Holidays

Medical, Dental, Vision

401K

Tuition Reimbursement

Job summary

Zachary Piper Solutions in Denver, CO is seeking a Help Desk Specialist to provide Tier 1 and Tier 2 support for secure communication systems in a 24/7 environment. This on-site role supports mission-critical defense communications and operational systems.

The ideal candidate has 2+ years in help desk or IT support, strong Windows, TCP/IP, DNS and VPN knowledge, and the ability to obtain and maintain a Secret clearance and CAC. DoD 8570 certifications are preferred.

Qualifications

• (Must have) 2+ years in help desk or related IT support roles.
• Experience supporting Windows OS, applications, and network infrastructure.
• Strong communication, customer service, and documentation skills.
• Bachelor's degree preferred in IT, CS, Cybersecurity, Engineering, or related field.
• Active Secret Clearance or ability to obtain/maintain.
• CAC credential ability to obtain/maintain.
• Security+, Network+, A+ or equivalent DoD 8570-compliant certification preferred.

Responsibilities

• Provide Tier 1 and Tier 2 support for hardware, software, applications, and network-related issues.
• Monitor and manage support requests via ticketing systems and ensure timely incident resolution.
• Troubleshoot communication, connectivity, and system performance issues.
• Support mission readiness through system testing, operational monitoring, and lab environment support.
• Escalate complex issues, document resolutions, and contribute to process improvements.

Skills

Windows OS

TCP/IP

DNS

VPNs

Networking basics

Troubleshooting

Communication skills

Documentation

Education

Bachelor's degree (IT/CS/Cybersecurity/Engineering)

Tools

Ticketing systems

Job description

Zachary Piper Solutions is seeking a Help Desk Specialist to support a company focused on mission-critical defense communications and operational support systems. This position is on-site in Denver, CO. The Help Desk Specialist will provide Tier 1 and Tier 2 support for secure communication systems, ensuring continuous operational availability across a 24/7 environment. This is an opportunity to directly support national defense missions through critical technical support and problem resolution.

Responsibilities for the Help Desk Specialist include:

• Provide Tier 1 and Tier 2 support for hardware, software, application, and network-related issues.
• Monitor and manage support requests through ticketing systems while ensuring timely incident resolution.
• Troubleshoot communication, connectivity, and system performance issues.
• Support mission readiness through system testing, operational monitoring, and lab environment support.
• Escalate complex issues, document resolutions, and contribute to process improvement initiatives.

Required Qualifications for the Help Desk Specialist include:

• 2+ years of experience in help desk, technical support, network operations, or systems administration environments.
• Experience supporting Windows operating systems, applications, and network infrastructure.
• Knowledge of TCP/IP, DNS, VPNs, routing, switching, and general troubleshooting methodologies.
• Strong communication, customer service, analytical, and documentation skills.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Engineering, or related field preferred.
• Active Secret Clearance or ability to obtain and maintain a Secret Clearance.
• Credential: Ability to obtain and maintain a Common Access Card (CAC)
• Certification (preferred): Security+, Network+, A+, or equivalent DoD 8570-compliant certification

Compensation for the Help Desk Specialist include:

Salary Range: $30.00 - $44.00/hr **depending on experience and shift**

Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick leave as required by law

Keywords: Help Desk Specialist, IT Support, Service Desk, Technical Support, Tier 1 Support, Tier 2 Support, Desktop Support, Network Support, Windows Support, Systems Administration, NOC, TCP/IP, DNS, VPN, Incident Management, Troubleshooting, Secret Clearance, DoD, Defense, Communications Systems, Customer Support, Security+, Network+, A+, Information Technology