Help Desk Specialist

Ricoh USA, Inc.; Bakersfield (CA); On-site; USD 27,552 - 32,373; Full time

Benefits offered by this job

$1000 sign-on bonus

Job summary

An established industry player is seeking a dedicated support technician to enhance customer experiences with Ricoh-managed devices. This full-time role involves responding to technical support requests, managing inventory, and ensuring service level agreements are met. You'll play a crucial role in maintaining device performance and providing training to customers and team members. Join a forward-thinking company that values innovation and customer satisfaction, and take the next step in your career in a collaborative environment focused on technology and service excellence.

Qualifications

• Experience in IT Help Desk Support for applications and hardware.
• Strong communication and customer service skills are essential.

Responsibilities

• Support Ricoh-managed devices and respond to technical support requests.
• Manage inventory and ensure proper supply levels for devices.
• Provide professional customer support and escalate issues as needed.

Skills

IT Help Desk Support

Technical knowledge of printers

Customer service skills

Project management skills

Communication skills

Education

High School Diploma or equivalent

Additional education preferred

Job description

This range is provided by Ricoh USA, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $23.50/hr

This role is responsible for supporting Ricoh-managed devices within customer fleets. It involves responding to technical support requests, managing consumables, performing basic device maintenance, and escalating service issues as necessary. Additionally, it includes procurement of hardware and managing parts/consumables inventory.

Primary Responsibilities:

1. Ensure service level agreements (SLAs) are met.
2. Monitor and resolve device service and supply alerts.
3. Maintain accurate asset lists and locations of managed devices.
4. Provide professional, timely customer support and escalate service issues when needed.
5. Coordinate tasks, manage status updates, and follow the IMACD process.
6. Manage inventory and ensure proper supply levels.
7. Train customers and team members on Ricoh equipment.
8. Minimize field service dispatch by utilizing support resources.
9. Document troubleshooting and assist with remote troubleshooting.
10. Perform administrative duties and maintain a professional appearance.

Qualifications:

1. IT Help Desk Support experience (application and hardware).
2. Technical knowledge of network and site-specific printers.
3. Strong customer service and communication skills.
4. Project management skills with task prioritization.
5. High School Diploma (or equivalent), additional education preferred.
6. Completion of Ricoh Learning Institute courses within a specified timeframe.

Pay: $1000 sign-on bonus for new Ricoh members.

About the Company:

Ricoh is an integrated solutions provider that connects people and technology to create exceptional customer experiences. The company helps businesses work smarter and innovate globally, delivering services and technologies that drive success and sustainability.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology and Customer Service

Industries

IT Services and IT Consulting and Printing Services