Field Service Technician

Ricoh USA, Inc.; City of Watertown (NY); On-site; USD 33,062 - 34,440; Full time

Benefits offered by this job

Medical, dental, and life insurance options

Retirement Savings Plan (401K)

Team member tuition assistance programs

Paid vacation and holidays annually

Job summary

A leading technology solutions provider is seeking a qualified technician to service and repair office equipment in the Watertown area. This full-time role requires at least 3 years of field experience, technical expertise, and the ability to mentor junior team members. Benefits include medical insurance, retirement plans, and tuition assistance.

Qualifications

• 3+ years of field experience with at least 2+ as a Tech Consultant I.
• At least one industry certification required.

Responsibilities

• Service and repair office equipment at various customer locations.
• Manage service territory independently and maintain accurate parts inventory.
• Provide mentorship and support to junior technicians.

Skills

Technical expertise

Customer service

Leadership

Education

Technical school completion

Job description

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This range is provided by Ricoh USA, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $25.00/hr

Job Responsibilities

• Service and repair a variety of office equipment at customer locations within a specific geographic area.
• Serve as a product specialist and occasionally take on Team Lead/Coordinator responsibilities.
• Perform diagnostics, installations, and complex repairs on high-end office equipment, including B&W, color, and multifunctional devices.
• Provide mentorship, on-the-job training, and support to junior technicians as a second-level technical resource.
• Manage a service territory independently, maintain accurate parts inventory, and support sales efforts through lead identification.

Requirements

• Technical school completion, 3+ years of field experience (2+ as a Tech Consultant I), and at least one industry certification.
• Skills: Combining technical expertise, customer service, and leadership in a dynamic service environment.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation and holidays annually.

Additional Information

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services, IT Consulting, Appliances, Electrical, and Electronics Manufacturing.

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