Help Desk Specialist

Koniag Services, Inc.; Arlington, Northern (VA, KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Life and disability insurance

Job summary

Koniag Government Services, a subsidiary of Koniag, is seeking a Tier II Help Desk Technician in Arlington, VA. The role requires an active Secret clearance and at least 2 years of help desk experience to troubleshoot, configure, and install software on a variety of devices.

You will be the primary POC for incident resolution, ensuring IA requirements and security practices are followed. This position emphasizes collaboration within teams and with Army environments.

Qualifications

• Active Secret clearance required.
• 2 years of Help Desk experience.
• Proven problem-solving and troubleshooting skills.
• Effective communication with technical and non-technical stakeholders.
• Ability to work independently and within a team.
• ITIL or service management certification is a plus.

Responsibilities

• Perform touch labor, fixes, configuration, troubleshooting, and software installation for end-user devices and peripherals.
• Serve as Tier II primary POC for incident resolution and escalation.
• Provide desktop automation support and IA compliance for devices.
• Apply knowledge of operating systems, networks, and IT infrastructure to support environments.
• Assist with Army and classified IT support practices and lifecycle management SOPs.

Skills

Active Directory

VMware

Help desk

Customer service

Education

High School Diploma or GED

Tools

VDI

Windows OS

Job description

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Will be required to perform Touch Labor, fixes, configuration, troubleshoot issues and problems, and install software for a variety of end-user and other devices such as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones.
• Tier II technicians are the primary POC for incident and problem resolution and escalation.
• Knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures to provide desktop automation support to a customer base.
• Ensure Information Assurance (IA) requirements are met for all devices.
• Knowledge of automated system customer support methods and techniques to include troubleshooting, recovery, adjusting, modifying, improving, and resolving computer and software problems.
• Knowledge of customer support concepts and methods, installed operating systems, and the IT infrastructure to serve as a customer technical analyst with responsibility for resolving the most complex customer problems.
• Knowledge and skill in applying operating systems principles and methods, and the functionality of the current systems environment to configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment.
• Knowledge of a wide range of automation techniques, requirements, methods, and procedures to evaluate and advise on new and emerging technologies.
• Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.
• Specialized knowledge of Microsoft software products, skill in applying operating systems, and the ability to configure system components such as disk drives, printers, and other peripherals needed to support the operating environment.
• Working knowledge of and skill in applying maintenance concepts and methods to troubleshoot system problems.
• Working knowledge of and experience working with Active Directory.
• Working knowledge of and experience working with local and secure networks.
• Working knowledge of and experience working with Virtual Desktop Infrastructure (VDI), especially VMware.
• Assists with interpreting policies, procedures, and strategies that govern the planning and delivery of help desk services.
• Working knowledge of and experience working in and around Army environments and familiar with Classified IT support.
• Familiar with decommissioning of Army assets and Lifecycle Management SOPs.

Requirements:

• An active Secret clearance
• High School Diploma or GED
• 2 years of Help Desk Experience
• Excellent problem-solving and troubleshooting skills.
• Effective communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Ability to work independently and collaboratively in a team-oriented environment.
• Certification in ITIL or other relevant service management certifications is a plus

Our Equal Employment Opportunity Policy:

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

• Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits, and tuition reimbursement.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visitwww.koniag-gs.com .

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at [e-mail] or by calling 703-488-9377 to request accommodations.