Help Desk Representative - Healthcare - Remote US

Gainwell Technologies; Wisconsin; Remote; USD 29,000 - 42,000; Full time

Job summary

Gainwell Technologies is seeking a Help Desk Representative for their Remote US team. This role involves consulting on healthcare issues, managing multiple tasks while adhering to standards, and offering customer service support. The position supports group's mission to improve health outcomes, providing opportunities for meaningful work and career growth.

Benefits

Flexible vacation

401(k) match

Health coverage

Educational support

Benefits from day one

Qualifications

• 2-4 years of relevant experience.
• Self-motivated with good time management skills.
• Intermediate knowledge of operating systems.

Responsibilities

• Provide consultancy on insurance and healthcare.
• Investigate claims and respond to provider appeals.
• Manage multiple assignments simultaneously.

Skills

Office administration

Communication

Customer service

Time management

Ability to interpret healthcare documents

Tools

Operating systems

Job description

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Help Desk Representative - Healthcare - Remote US

Location:

Any city, WI, US, 99999

Join us to create powerful solutions that address healthcare’s complex challenges. Gainwell offers a dynamic environment where your expertise in healthcare can make a real impact. We value work-life balance, continuous learning, and career development, providing flexible hours and growth opportunities.

Summary

The Help Desk Representative - Healthcare - Remote US role involves providing consultancy on insurance and healthcare, developing and implementing policies in line with laws, investigating claims, responding to provider appeals, and collaborating with healthcare organizations on insurance issues.

Your role in our mission

This position is vital to Gainwell’s mission of improving health and human services outcomes.

• Complete complex tasks independently.
• Manage multiple assignments simultaneously.
• Identify, prioritize, and resolve questions and issues, escalating as needed.
• Adhere to contractual, business, and legal standards.

What we're looking for

• 2-4 years of relevant experience.
• Office administration skills.
• Ability to follow policies and provide feedback.
• Intermediate knowledge of operating systems.
• Self-motivated with good time management.
• Ability to interpret healthcare documents.
• Excellent communication and customer service skills.

What you should expect in this role

• Video interviews via camera.
• Full-time (40 hours/week).
• Benefits from day one.
• Remote work setup.
• Internet speed requirement: minimum 24 Mbps download, 8 Mbps upload.

The pay range is $29,100 - $41,600 per year, with variations based on location and experience. Benefits include flexible vacation, 401(k) match, health coverage, and educational support. Join us to grow your career at Gainwell, where collaboration and innovation drive our success. Learn more at our website and careers page.

Gainwell Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, religion, gender, age, sexual orientation, veteran status, disability, or other protected characteristics.