Help Desk Representative

BCforward; Michigan; Remote; USD 40,000 - 55,000; Full time

Job summary

A technology service provider is seeking a Help Desk Technician for a remote position. The role involves resolving IT issues, especially around vehicle programming, and requires strong customer service skills and technical knowledge in IT and automotive systems. Candidates should be capable of working flexible shifts. This position is contract-based with potential for extension or hire.

Qualifications

• Professional work history or training focused on IT or automotive systems.
• Knowledge of LAN/WAN IT infrastructure.
• Ability to diagnose and repair PC hardware/networking components.

Responsibilities

• Resolve IT issues for vehicle programming support.
• Identify, research and escalate more complex problems.
• Maintain professional image and exceptional communication.

Skills

Customer contact experience

Computer hardware knowledge

Problem solving abilities

Organizational skills

Teamwork

Job description

Position Title: Help Desk Technician

Location: Remote

Duration: 3 - 6months of contract with possible of contract to extend/hire

Job Description

• Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing.
• The Technical Helpdesk Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution.
• The successful candidate will be able to work first and second shift as well as occasional Saturday hours.

The Technical Helpdesk personnel must possess the following essential skills:

• Professional work history or training with a focus on IT or automotive systems
• Customer contact experience
• Self-motivated with a proactive approach to meeting and exceeding customer expectations.
• Computer hardware and software experience
• Knowledge of LAN/WAN IT infrastructure
• Ability to diagnose and repair PC hardware/ networking components
• Substantial problem solving abilities
• Ability to work and thrive in a team environment
• Maintain a professional image at all times
• Exceptional communications and organizational Skills
• Dedication to excellent attendance