Help Desk/NOC Staff Needed

Management Applications, Inc.; Virginia (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

A Managed Services provider is seeking Help Desk and Network Operations Center Staff for a long-term contract. The positions require IT professionals with certifications such as Microsoft, Cisco, and VMWare. Candidates should have experience in a government setting and must provide both a resume and minimum salary requirements to be considered.

Qualifications

• Experience in a City, County, or Municipal Government setting a plus.
• Provide Help Desk services and response levels.
• Full backup and Disaster Recovery services knowledge.

Responsibilities

• Support existing workstations and network devices.
• Configuration and support of email servers and devices.
• Provide incident response levels and escalation processes.

Skills

Microsoft Certifications

Cisco Certifications

VMWare Certifications

Security best practices

Help Desk support

Tools

Microsoft Office Applications

AutoCAD Civil 3D

ESRI GIS

JitBit Help Desk Software

Job description

Management Applications, Inc., a leading provider of Managed Services, IT Infrastructure, Network Management, Design and Implementation is seeking high-level IT professionals to fill Help Desk and Network Operations Center Staff positions for a long-term contract based out of Georgetown County, SC (The positions will be in Dulles, VA).

County Environment:

The County IT environment is approximately made up of:

• A. 25 County Sites
• B. Public Safety and Administration
• C. 285 Hosted Desktop Users — Hosted Desktop
• D. 17 Multi use computers—Managed Services
• E. 83 Computers — Managed Services
• F. 120 Public Safety devices — Managed Services
• G. 32 servers—Blending of Hosted Desktop and Managed Services

The environment includes:

• Standard, Professional and additional individual Office Applications
• New World Systems Met Application
• Email Server (Outlook Exchange)
• Patriot Systems Software (Collect Pro, Assess Pro)
• Support: Fire Systems, ESRI GIS, AutoCad Civil 3D, Network Print Server
• Provisioning of the County's IBM A/S 400 (15) Courts Applications (Local CJIS)
• Support of network (Switches, routers, firewalls, access points, etc...)
• Support of existing workstations
• Security (Understand and provide IT best practices recommendations)
• Email (configuration and support of server, desktop and mobile devices)
• Full backup and Disaster Recovery services on Private Cloud Hosted Desktop
• Support of existing Data Backup used for premise based systems
• Provide Help Desk services and provide incident response levels and escalation processes (current Help Desk utilizes JitBit)
• Support of existing VOIP phone system and voice mail
• Experience in a City, County, Municipal Government setting a plus.
• Microsoft Certifications
• Cisco Certifications
• VMWare Certifications
• Please include any other current IT Certifications in your resume

Job Application Instructions:

To be considered for these positions please submit a clear and concise resume (2 pages maximum) as well as your minimum salary requirements. Job applications without both a resume and minimum salary requirements will not be considered.

Compensation:

Compensation will be commensurate with experience.