Help Desk Manager: SLA-Driven IT Support Lead

Wachter, Inc.; Lowell (MA); Presencial; USD 75.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits

Descripción de la vacante

Wachter, Inc. in Lowell, Arkansas, seeks a Full-time Help Desk Manager to lead their multi-tier technical support operations from 2pm to 11pm. A candidate with 5+ years of leadership in technical support and hands-on ServiceNow experience is preferred.

The role focuses on managing teams, ensuring SLA compliance, coaching staff, and driving operational excellence in a fast-paced environment. Competitive compensation and comprehensive benefits are offered.

Formación

• 5+ years of technical support leadership experience.
• Experience coaching staff and driving operational excellence.
• Proven ability to manage multi-tier support teams and meet SLAs.

Responsabilidades

• Lead multiple technical support teams and ensure SLA compliance.
• Coach and mentor staff to deliver high-quality service.
• Drive operational excellence in a fast-paced help desk environment.

Conocimientos

Technical leadership

SLA management

Coaching staff

Team management

Herramientas

ServiceNow

Descripción del empleo

Wachter, Inc. in Lowell, Arkansas, seeks a Full-time Help Desk Manager to lead their multi-tier technical support operations from 2pm to 11pm. A candidate with 5+ years of leadership in technical support and hands-on ServiceNow experience is preferred.

The role focuses on managing teams, ensuring SLA compliance, coaching staff, and driving operational excellence in a fast-paced environment. Competitive compensation and comprehensive benefits are offered.