Help Desk Manager — Hybrid IT Leadership & Service

SiloSmashers, Inc.; Arlington (VA); Hybrid; USD 95,000 - 120,000; Full time

Job summary

SiloSmashers, Inc. in Arlington, VA is seeking an experienced IT Help Desk Manager to oversee Tier 1/2 support operations in a hybrid environment. You will lead a team, set performance goals, and drive customer satisfaction.

The role requires a Bachelor's degree and 8+ years in IT support with 4+ in management, plus strong leadership and communication skills and US citizenship with the ability to obtain DHS Suitability clearance.

Qualifications

• 8+ years of IT support experience, with 4+ in management.
• Bachelor's degree in IT or related field.
• Excellent leadership and customer service skills.
• U.S. citizenship and ability to obtain DHS Suitability clearance.

Responsibilities

• Supervise Tier 1/2 support staff
• Develop help desk procedures
• Monitor metrics and implement improvements

Skills

Leadership

Customer service

Team supervision

Education

Bachelor's degree in IT

Job description

SiloSmashers, Inc. in Arlington, VA is seeking an experienced IT Help Desk Manager to oversee Tier 1/2 support operations in a hybrid environment. You will lead a team, set performance goals, and drive customer satisfaction.

The role requires a Bachelor's degree and 8+ years in IT support with 4+ in management, plus strong leadership and communication skills and US citizenship with the ability to obtain DHS Suitability clearance.