Help Desk Level 2 Support - Remote - (Western States Residents ONLY)

Remote Jobs; United States; Remote; USD 55,000 - 65,000; Full time

Job summary

A leading technology consulting firm in the United States is seeking a help desk administrator to monitor ticketing systems and provide end-user support. The ideal candidate will have 2+ years of Microsoft 365 and Intune experience, along with strong communication and problem-solving skills. This role offers a salary up to $65K, professional development opportunities, and a supportive work environment emphasizing work-life balance.

Benefits

Salary up to $65K

Opportunity for professional development

Reimbursement for certification exams

Supportive work environment

Mentorship opportunities

Qualifications

• Minimum 2 years of experience in help desk administration or IT-related field.
• Proficient PC skills, including competency in MS Office Suite.
• Strong problem-solving, research, analytical, and decision-making abilities.

Responsibilities

• Monitor the Managed Services ticketing system and respond to incoming tickets.
• Triage and resolve endpoint and Microsoft 365 issues.
• Document all reported issues and requests in the ITSM ticket tracking system.

Skills

Help desk administration

Microsoft 365 support

Problem-solving

Communication skills

Tools

MS Office Suite

Intune

Job description

Employer Industry: Technology Consulting

Why consider this job opportunity:

• Salary up to $65K
• Opportunity for professional development and growth within the organization
• Reimbursement for technology certification exams and/or renewals
• Supportive work environment that values work-life balance
• Opportunity to interface with senior leadership and receive mentorship
• Engage in a dynamic, entrepreneurial atmosphere

What to Expect (Job Responsibilities):

• Monitor the Managed Services ticketing system and respond to incoming tickets in accordance with established SLA objectives
• Triage and resolve endpoint and Microsoft 365 issues, ensuring timely resolutions
• Provide end-user support and maintain devices via Intune/Autopilot
• Document all reported issues and requests in the ITSM ticket tracking system from identification through resolution
• Create a positive customer support experience and build strong relationships through effective communication

What is Required (Qualifications):

• Minimum 2 years of experience in help desk administration or IT-related field
• Minimum 2 years of support experience with Microsoft 365 and Intune
• Proficient PC skills, including competency in MS Office Suite
• Strong problem-solving, research, analytical, and decision-making abilities
• Excellent listening skills and ability to communicate clearly and professionally, both verbally and in writing

How to Stand Out (Preferred Qualifications):

• Familiarity with PowerShell basics
• Experience with ITSM discipline and SLA mindset
• Strong work ethic and team player mentality
• Ability to maintain excellent attendance and punctuality
• Patience and rapport with others

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