Help Desk Level 2 - D

HireTalent; Alameda (CA); Remote; USD 80,000 - 110,000; Full time

Job summary

A technology solutions provider is seeking candidates for IT roles requiring a 4-year degree or equivalent experience in IT. The roles involve extensive use of Jira Service Management and SharePoint Administration, alongside vendor management tasks. This is a fully remote position, favoring candidates with stable employment history and technical backgrounds in API development. Competitive candidates will have 2+ years of relevant experience, showing strong communication abilities in collaborative environments.

Qualifications

• Minimum 4 years of experience or a 4-year degree in an IT-related field.
• Experience in vendor management.
• Hands-on experience with technical API development.

Responsibilities

• Process Jira requests and meet with Client Managers for Vendor Onboarding.
• Interface with IT teams using Slack and Teams.
• Validate vendor/tools for AI Projects.

Skills

Writing APIs

Atlassian Knowledge

SharePoint Administration

Vendor Management

Vendor/Tool AI Validation

Education

4-year degree in IT

4 years direct experience in IT

Tools

Jira Service Management

Slack

Microsoft Teams

Job description

This position is Nonexempt. Hours over 40 will be paid at Time and a Half. The manager is looking for:

Hard Requirements:

1. 4-year degree or 4 years of direct experience in IT

Preferred Requirements:

• Knowledge of Atlassian Products – specifically Jira Service Management (JSM)
• Experience working with Managers with high communication skills
• Experience working closely with an IT team
• Vendor/Tool AI Validation experience with *** corporate and Airtable

Top Skills:

• Experience with APIs – writing tools and interfacing programs (nice-to-have)
• Atlassian Knowledge/Experience
• SharePoint Administration (2+ years)
• Vendor Management
• Vendor/Tool AI Validation with *** corporate and Airtable

Experience & Education:

• Minimum 4 years of experience or a 4-year degree in an IT-related field (or equivalent experience)

Daily Tasks and Environment:

Tasks vary from processing Jira requests to meeting with Client Managers about Vendor Onboarding. The environment is remote, with most communication via Slack and Teams.

Additional Notes:

• Looking for 4 different candidate profiles, all with a 4-year IT degree and 2+ years of relevant experience or at least 4 years of direct experience without degree.
• Open to candidates with an Associate’s degree plus 15+ years of experience.
• Certifications are advantageous.
• Position is 100% remote, no specific time zone required, standard 9 am to 5 pm hours.
• Preference for candidates with stable employment history; not interested in many short-term positions.
• Experience in medical device or regulated environments is a plus but not required.
• Must have hands-on experience with Jira Service Management, SharePoint Admin, and vendor management, especially in quality/control environments.
• Technical background in API development and interfacing is essential for the 'Special Operatives Group' profile.