Help Desk Level 2 (Contract)

Blue Star Partners; Green Oaks (IL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Help Desk Level 2 professional to join their remote team. The ideal candidate will support Application Operations, manage Jira Service Management requests, and collaborate with vendors and cross-functional teams. Strong communication skills and experience in API development are essential. This role offers a 100% remote work environment with flexible hours.

Qualifications

• 4+ years of total IT experience.
• Experience in Atlassian product administration and SharePoint administration.

Responsibilities

• Manage day-to-day Atlassian Jira Service Management requests.
• Process Jira requests and assist with tool administration.
• Collaborate daily with the AppOps team.

Skills

Communication

Attention to Detail

Education

4-year degree in an IT-related field

Tools

Jira Service Management

SharePoint

API Development

Job description

Title: Help Desk Level 2 - D

Location: Green Oaks, IL (100% Remote)

Contract Duration: 1 Year with possible extensions

Contract Type: W2 (Must be authorized to work in the U.S.; No Sponsorships, No F1-OPTs, No C2C, No 1099)

Rate: $35 - $40/hr

We are seeking an experienced Help Desk Level 2 for our client, a professional to join our remote team supporting Application Operations (AppOps). The ideal candidate will have experience in Atlassian product administration, SharePoint administration, vendor onboarding/offboarding, or strong API development and integration experience. Candidates with backgrounds in regulated industries or medical devices are a plus but not required.

Required Qualifications:

• 4-year degree in an IT-related field OR 4+ years of direct IT experience in relevant areas
• 4+ years of total IT experience
• Strong communication skills and ability to work with leadership and cross-functional IT teams
• Comfortable working remotely using Slack, Teams, and email
• Strong attention to detail and experience managing multiple tasks

Preferred Experience (Stand Out Skills):

• Atlassian product knowledge – specifically Jira Service Management (JSM), Confluence, BitBucket
• SharePoint Administration experience (minimum 2 years as Admin)
• Vendor management experience (onboarding/offboarding, quality control, attention to detail, strong communication with leadership)
• API expertise – experience writing tools for APIs, interfacing programs, building integrations
• Medical device or regulated industry experience (preferred, not required)
• Certifications are a plus

Top 3 Desired Skills:

1. API Tool Development & Usage: Ability to write tools, scripts, and integrations working with APIs

2. Atlassian (Jira Service Management) Admin Knowledge

3. SharePoint Administration Background

Daily Tasks / Duties:

• Manage day-to-day Atlassian Jira Service Management requests (50-100 daily tickets from over 1300 SW/HW developers)

• Process Jira requests, handle AppOps tickets, and assist with tool administration

• Meet with ADC Managers regarding vendor onboarding/offboarding

• Execute a wide variety of tasks supporting AppOps and Application teams

• Collaborate daily with the AppOps team and across departments

• Work closely with vendors, ensuring compliance, accuracy, and attention to detail

Work Environment:

• 100% Remote (Any U.S. time zone; typical work hours 9 AM – 5 PM local time)
• Frequent communication via Slack, MS Teams, and email
• Collaborative team environment focused on high-quality, detail-oriented work