Help Desk Lead: Jira/Confluence, Data Tools (TS/SCI)

Peraton; Maryland; Presencial; USD 146.000 - 234.000; Jornada completa

Descripción de la vacante

Peraton is seeking a Help Desk Lead to manage Jira-based tickets for data-management tools and support a national-security IT environment in Maryland. You will coordinate deployments, troubleshoot in real time, and document issues in Jira and Confluence. The role requires active TS/SCI with polygraph, strong communication, and experience leading a technical help-desk team. Join a mission-focused, fast-paced program.

Formación

• Active TS/SCI with current Polygraph clearance.
• 14 years of experience in planning and leading Systems Engineering.
• Bachelor’s degree in a technical discipline; 5 years of additional experience may substitute.
• Experience with Jira and Confluence.

Responsabilidades

• Lead help desk and manage Jira tickets from customers seeking product support.
• Provide support for Data Management tools, including user access management and change requests.
• Collaborate with system and software engineers to drive timely issue resolution.
• Document reported issues and change requests in Jira across multiple networks.
• Create, update, and maintain internal and customer-facing documentation in Confluence.
• Own the full lifecycle of Jira tickets: prioritization, assignment, tracking, and closure.
• Coordinate software deployments, system upgrades and security patches.
• Participate in meetings to gather requirements and align priorities.
• Generate and deliver weekly and monthly performance, incident, and operational metrics.

Conocimientos

Verbal and written communication

Educación

Bachelor's degree in a technical discipline

Herramientas

Jira

Confluence

Descripción del empleo

Peraton is seeking a Help Desk Lead to manage Jira-based tickets for data-management tools and support a national-security IT environment in Maryland. You will coordinate deployments, troubleshoot in real time, and document issues in Jira and Confluence. The role requires active TS/SCI with polygraph, strong communication, and experience leading a technical help-desk team. Join a mission-focused, fast-paced program.