Help Desk / IT Support Specialist

Sabre Systems Inc.; Lexington Park (MD); On-site; USD 40,000 - 47,000; Full time

Job summary

Sabre Systems, LLC in Lexington Park, MD seeks a Help Desk / IT Support Specialist for a full-time, on-site role. You will provide first-line IT support, handle procurement, asset tracking, and route service desk requests while delivering courteous customer service and accurate problem resolution.

You will maintain inventory, assist with invoices and shipments, support conference room tech and collaboration tools such as Microsoft Teams, and assist with IT projects and admin duties as needed.

Qualifications

• At least 1 year of IT support experience in a corporate environment.
• Strong customer service and communication skills.
• Familiarity with Windows 11 and mobile devices (iOS/Android).
• Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook).
• Ability to plan, prioritize and manage multiple tasks simultaneously.
• US citizenship and ability to pass a background check.

Responsibilities

• Provides initial IT support or escalates to appropriate teams.
• Supports conference room tech and collaboration tools (Microsoft Teams).
• Maintains IT inventory: hardware, software, licenses, and maintenance.
• Prepares and tracks technology purchases and requests.
• Facilitates IT-related invoices through accounts payable.
• Expedites and tracks urgent shipments from order to delivery.
• Maintains CRM and reporting tools; manages user accounts.
• Performs miscellaneous administrative duties as needed.

Skills

IT support

Customer interaction

Windows 11

iOS/Android

MS Office

Communication

Organization

Problem solving

CRM software

Microsoft Teams

Tools

CRM software

Microsoft Teams

Job description

Responsibilities

Sabre is currently recruiting for a Help Desk / IT Support Specialist to work in our Lexington Park, MD office. This is a full-time, on-site position providing administrative and project support to the IT Department. Responsibilities include procurement, routing service desk requests, asset tracking, and 1st tier technical customer support. We’re looking for an individual who has excellent customer interaction skills (either in-person, over the phone, or over electronic channels), has an attention to detail, and is a quick learner.

Duties to include, but not limited to:

• Provides initial support or escalates calls to appropriate system support teams
• Provides support for conference room technology, such as projectors, speakerphones, and webcams, and their ability to support meetings using collaborative tools such as Microsoft Teams
• Assists with maintaining the IT inventory, including hardware, software, licenses, maintenance agreements, systems, and other items tracked by the IT Department
• Prepares detailed and accurate technology and internal office supply purchase requests; includes tracking, monitoring, and status reporting of all technology purchases
• Facilitate IT-related invoices from the initial approval process through accounts payable for processing.
• Expediting and tracking urgent shipments from the time of order placement until delivery
• Maintains and updates CRM and other forms of reporting/record-keeping software
• Add, edit, and remove accounts for employees
• Resets user passwords as needed
• Assists IT Staff with projects and workload, and performs project functions when required Research and document information using various Internet search engines and research sites
• Facilitate communication between the department and teammates
• Performing miscellaneous administrative duties is needed

Qualifications

Job Requirements:

• Minimum of one year of experience providing IT Support in a corporate environment.
• Must be technologically and web savvy, with an understanding of basic computer/network concepts and terms
• Experience with the Windows 11 operating system as well as iOS and Android mobile devices
• Experience in Microsoft Office applications including but not limited to MS Word, Excel, PowerPoint and Outlook
• Excellent written and verbal communication skills
• Must be highly self-motivated and customer-centric
• Ability to plan, prioritize and support multiple assignments and projects simultaneously
• Well organized with the ability to work with minimal supervision, ability to problem solve
• Able to clearly and effectively communicate with people at all levels within the organization
• Able to adhere to timelines, maintaining a professional atmosphere under pressure with multiple deadlines
• Demonstrate openness to new challenges, opportunities and continuous learning with flexibility and easily able to adapt to changes
• Candidate must be a US Citizen and will be required to pass a background check for this position

#LI-CS3

Compensation Statement

At Sabre Systems, LLC, compensation is based on factors such as location, qualifications, experience, and contract-specific requirements; however, final compensation will be determined by individual qualifications and applicable contract terms. The general salary range for this position is as follows: $28.90 - $33.70

Refer & Earn: Employee Referral Bonus Eligibility

A Level 2 Employee Referral Bonus applies to this requisition for qualifying referrals. At Sabre Systems, we value great talent and encourage our employees to refer exceptional candidates.

Sabre Overview

Sabre Systems, LLC, has been providing innovative technological solutions and services for Department of Defense, Federal Civilian, and commercial customers for more than 35 years. We support the ever-evolving areas of advanced communication technologies, cyber, systems and software engineering, and digital transformation.

With over three decades in business, Sabre Systems, LLC remains committed to our small business values and a people-first philosophy. We foster a welcoming, inclusive culture that values diverse perspectives and encourages open communication. Our collaborative environment supports continuous learning and professional growth at all levels. We prioritize the health, well-being, and success of our employees, offering comprehensive, evolving benefits designed to meet their diverse needs. Join us and be part of a thriving, people-driven culture.

We respect the unique perspectives that a diverse workforce of minorities, women, individuals with disabilities, and protected veterans brings not only to our company, but also to our customers.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability or genetic information.

EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor

Beware of employment scams

Sabre Systems will never request payment, extend offers without an interview, or contact you from an email that doesn’t end in @sabresystems.com;