Help Desk II

Farnsworth Group, Inc.; St. Louis (MO); Hybrid; USD 42,000 - 55,000; Full time

Benefits offered by this job

Hybrid Work Program

Job summary

Farnsworth Group, Inc. seeks an IT Help Desk Technician to join our team in the St. Louis area. You will troubleshoot and support laptops, peripherals, and applications both on-site and remotely, serving as the face of the IT department.

Responsibilities include deploying laptops with SCCM/InTune, supporting Windows/Microsoft 365 environments, resolving tickets promptly, and assisting staff with daily IT issues. Hybrid work options available.

Qualifications

• High School Diploma or GED required.
• Associate degree in IT related field preferred.
• CompTIA A+ certification preferred.
• 1–2 years IT experience required or relevant.

Responsibilities

• Image and deploy laptops using SCCM and InTune.
• Provide desktop support in a Microsoft Windows/365 environment.
• Resolve submitted helpdesk tickets in a timely manner.
• Assist staff with day-to-day IT issues.
• Equipment setup and deployment.
• Assist with various IT projects as assigned.

Education

High School Diploma or GED

Associate degree in IT related field

CompTIA A+ certification

Job description

Farnsworth Group is seeking an IT Help Desk Technician to join our team. In this role you will be responsible for both site-local, and remote troubleshooting and support of laptops, peripherals, and applications in dynamic and fast-growing department. As a Helpdesk Technician you are the face of our IT department. Come join our technology savvy team, where we focus on employee development and enjoy promoting from within.

Job Activities:

• Image and deploy laptops utilizing SCCM and InTune
• Provide desktop support in a Microsoft Windows/365 environment
• Resolve submitted helpdesk tickets in a timely manner
• Assist staff with day-to-day IT issues
• Equipment set-up and deployment
• Assist with various IT projects as assigned

Specific Requirements include:

• High School Diploma or GED
• Associates Degree in IT related field, preferred
• CompTIA A+ certification, preferred
• 1-2 years applicable IT experience

Who We Are:

Join Farnsworth Group, a nationally recognized architectural engineering and surveying firm where your career can thrive! For eleven consecutive years, we’ve been certified as a Great Place to Work®, and our engineers, architects, surveyors, and scientists channel their passion and expertise into making meaningful contributions to the world around us. With more than 650 talented professionals across 24 offices, we collaborate with clients ranging from small communities to some of the world’s largest brands. Our success is built on our people - their passion, creativity, and commitment to excellence. Here, you’ll find a supportive culture that champions your growth, embraces challenges, values work-life balance, and empowers you to make a lasting impact for our clients and communities. Join us and move your career forward.

A Great Place to Work Certified

For eleven consecutive years, Farnsworth Group has earned the prestigious Great Place to Work® certification—thanks to our employees! Each year, our staff participate in a survey administered by the Great Place to Work organization, measuring perceptions of credibility, respect, pride, fairness, and camaraderie. The results are benchmarked against the nation’s leading companies, and only top performers receive the certification. Insights from the survey help us continually enhance our work environment and foster a culture that makes Farnsworth Group an even greater place to work.

Full-time regular employee benefits and perks include:

• 401(k) with 100% Company Match up to 5%
• Medical/Dental/Vision Insurance Plans
• Flexible Spending and Health Savings Accounts
• Short & Long-Term Disability
• Maternity and Paternity Leave
• Professional Development and Training
• Mentoring Program
• Paid Time Off
• Wellness/Fitness Reimbursements
• Pet Insurance Plan
• Hybrid Work Program

Farnsworth Group appreciates that flexibility and work-life balance are important aspects of the careers and lives of our employees. Our Hybrid Work Program offers employees a flexible work arrangement while contributing to the Company’s culture and success. Please discuss with your recruiter for details.

Statement on Diversity and Inclusion:

Farnsworth Group is a collection of employees with unique backgrounds and perspectives that all come together to make us a better Company. It is our goal to recruit, hire, develop, retain, and promote a diverse group of people. Join us…and let’s make a difference, together.

Farnsworth Group, Inc. is proud to be a M/F Disabled and Veteran EEO/AA employer.