Help Desk- entry level

Genesis10; Roseville (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking an Entry Level Help Desk professional for a remote position in California. The role involves supporting non-technical employees through various technology tools, performing tasks such as password resets and application support. This opportunity is ideal for candidates with technical support experience or recent graduates in a technology-related field, looking to start their career in IT.

Benefits

Medical, Dental, Vision

401K

Sick Pay

Remote opportunities available

Qualifications

• At least a year of corporate technical support experience.
• Proficient in Microsoft products.
• Experience using remote access tools.

Responsibilities

• Perform password resets and application support.
• Assist non-technical employees with technology issues.
• Document every encounter in the ticketing system.

Skills

Customer Service

Communication

Problem Solving

Technical Support

Remote Support

Microsoft Products

Education

Technology-related degree or certification

Tools

ServiceNow

Job description

Genesis10 is currently seeking a Entry Level Help Desk for a 12 month contract to hire position with our client in Roseville, CA or Minnetonka, MN. This role is 90% remote.



Summary:

Join this client's growing national support services team. The support team is in search of a client-facing support professional who will aid non-technical employees all over the United States. You will use a variety of technology tools and your information technology knowledge to assist in keeping teams productive and efficient, without major interruptions. Client has approximately 4,700 end-users in 278 locations spread across 49 states.



Qualifications:

• Role would include:
  
  
  
  • Password resets, Citrix work, and some application support. Must have strong soft skills, enjoy helping others with a positive attitude. Experience with help desk ticketing is needed and understanding of when to escalation help desk tickets. Must have a dedicated workspace in their residence with high speed internet to effectively work remotely.
  
  
  
  


• Ideal candidate will have:
  
  
  
  • You have at least a year of corporate technical support experience. Your background equips you with the ability to fulfill the responsibilities of the position. You may also be a recent graduate of a technology-related degree or certification program (not required).
  
  
  • Your verbal and written communication styles are helpful and approachable; you help people with their technology problems, and you bring skillful solutions to every person you assist.
  
  
  • Your interpersonal skills, ability to handle multiple priorities and organizational skills create highly satisfied customers.
  
  
  • You are proficient in a wide variety of Microsoft products
  
  
  • You have experience using remote access tools to take control of a customer's computer and solve problems.
  
  
  • You know the value of documenting every encounter in our ticketing system (ServiceNow) and you will learn quickly when to escalate an issue to the next tier of support.
  
  
  • You are personable, positive, calm, and friendly, in addition to always being professional.
  
  
  • You come to work, on time and consistently, because your team and your customers rely on you for your skills.
  
  
  • You enjoy teaching your end-users/clients how to use their applications and services so they do not encounter the same problems again.
  
  
  
  

Compensation:

Hourly W2 pay rate $18.00 to $23.00/Hr



We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges.



If you have the described qualifications and are interested in this exciting opportunity, apply today!



Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and

employees to work across the United States every year-in contract, contract-for-hire, and permanent placement roles. With more than 300

active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum

of industry verticals.



Benefits of Working with Genesis10:

* Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.

* The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for

years.

* Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)

* Medical, Dental, Vision

* Health Savings Account

* Voluntary Hospital Indemnity (Critical Illness & Accident)

* Voluntary Term Life Insurance

* 401K

* Sick Pay (for applicable states/municipalities)

* Commuter Benefits (Dallas, NYC, SF, and Illinois)

* Remote opportunities available



For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as

a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career

opportunities, please visit us at our website.



Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual

orientation, gender identity, national origin, disability, or status as a protected veteran.