Help Desk Coordinator - Indianapolis, IN

STI; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

STI in Indianapolis, IN is seeking a capable office and IT support professional who can blend helpdesk duties with administrative coordination. The role requires a hands-on approach to resolve IT issues and manage scheduling, travel, and document processing.

You should have an associate degree or higher in IT or business administration, relevant certifications, and 5–7 years of experience in helpdesk or admin support. Proficiency with Microsoft Office, SharePoint, and VPN access is expected.

Qualifications

• Associate degree or higher in IT, Business Administration, or a related field.
• Certifications relevant to industry are a plus.
• Equivalent combinations of education and professional experience (minimum 5–7 years in helpdesk and administrative support roles) may be considered in lieu of formal degrees.

Skills

Helpdesk experience

Communication skills

Calendar management

Multitasking

Attention to detail

Customer service orientation

Independent work

Education

Associate degree or higher in IT/Business Admin

Relevant industry certifications

Tools

SharePoint

VPN

PO systems

Microsoft Office

Outlook

Excel

PowerPoint

Job description

• Associate degree or higher in Information Technology, Business Administration, or a related field is required.
• Relevant industry certifications or similar credentials are considered a strong plus.
• Equivalent combinations of education and professional experience (minimum 5–7 years in helpdesk and administrative support roles) may be considered in lieu of formal degrees.

• Associate degree or higher in Information Technology, Business Administration, or a related field is required.
• Relevant industry certifications or similar credentials are considered a strong plus.
• Equivalent combinations of education and professional experience (minimum 5–7 years in helpdesk and administrative support roles) may be considered in lieu of formal degrees.

Technical & Operational Skills

• Experience with helpdesk ticketing systems and basic troubleshooting.
• Familiarity with procurement workflows and PO systems.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience with SharePoint, scheduling tools, and organizational chart software.
• Understanding of VPN setup and access request procedures.

Administrative & Communication Skills

• Strong written and verbal communication skills.
• Ability to manage calendars, coordinate meetings, and handle confidential information.
• Skilled in drafting professional correspondence and documentation.
• Experience coordinating travel and managing logistics.
• Experience working with external vendors (e.g., CAI) on staffing and onboarding.

Organizational & Interpersonal Skills

• Exceptional attention to detail and time management.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional demeanor and customer service orientation.
• Ability to work independently and collaboratively across teams.

Confidentiality & Discretion

• Demonstrated ability to handle sensitive information with integrity.
• Commitment to maintaining confidentiality in all aspects of the role.