Help Desk Coordinator - First-Line IT Support (Jira/ServiceNow)

VetsEZ; United States; Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with employer match

PTO

Corporate laptop

Training opportunities

Job summary

VetsEZ is a technology company supporting federal government healthcare modernization projects. They offer a collaborative and mission-driven culture with a focus on delivering quality solutions.

Respond to user inquiries and support requests via phone, email, or chat; diagnose and resolve first-level software issues on Windows and macOS; document interactions and escalate as needed. The role requires US citizenship and the ability to obtain clearance, with strong benefits and career growth.

Qualifications

• Bachelor's degree in IT or related field with 2+ years help desk experience.
• Strong skills in Jira, ServiceNow, and customer service.
• U.S. citizenship and ability to obtain clearance required.
• Comprehensive medical, dental, and vision coverage.
• 401k with employer match and PTO.
• Federal holidays, corporate laptop, and training opportunities.

Responsibilities

• Respond to user inquiries and support requests via phone, email, or chat.
• Diagnose and resolve first-level software issues on Windows and macOS.
• Document interactions and escalate as needed.

Skills

Customer service

Education

Bachelor's degree in IT or related field

Tools

Jira

ServiceNow

Job description

VetsEZ is a technology company supporting federal government healthcare modernization projects. They offer a collaborative and mission-driven culture with a focus on delivering quality solutions.

Respond to user inquiries and support requests via phone, email, or chat; diagnose and resolve first-level software issues on Windows and macOS; document interactions and escalate as needed. The role requires US citizenship and the ability to obtain clearance, with strong benefits and career growth.