Help Desk Analyst (Tier I) - IT Support & ServiceNow

Diné Source, LLC; Patterson (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement savings with company match

Paid time off

Educational assistance

Job summary

Diné Source, LLC is looking for a motivated Tier I Help Desk Analyst to provide support for an Air Force program in Patterson, California. Your role will involve managing a help desk ticketing system, developing a knowledgebase for user assistance, and providing end-user support for various IT issues.

Qualifications include IAT Level II certification and relevant experience in IT service management. Eligible candidates will receive a comprehensive benefits package, including medical, dental, and education assistance.

Qualifications

• Proven experience in help desk support and IT service management.
• Currently possess and maintain Public Trust clearance.
• Familiarity with help desk ticketing systems.

Responsibilities

• Utilize Government-provided help desk ticketing software to manage tickets.
• Develop and maintain a Knowledgebase repository for user information.
• Provide end-user support for hardware, software, and peripherals.

Skills

Help desk support

Technical knowledge of hardware/software

Excellent communication skills

Education

IAT Level II certification (Security+, GSEC, etc.)

Tools

ServiceNow

Job description

Diné Source, LLC is looking for a motivated Tier I Help Desk Analyst to provide support for an Air Force program in Patterson, California. Your role will involve managing a help desk ticketing system, developing a knowledgebase for user assistance, and providing end-user support for various IT issues.

Qualifications include IAT Level II certification and relevant experience in IT service management. Eligible candidates will receive a comprehensive benefits package, including medical, dental, and education assistance.