Help Desk Analyst

Sentar Inc.; Sumter (SC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Voluntary Medical, Dental, Vision insurance

Generous 401(k) match

Tuition reimbursement

Mental health programs

Job summary

A technology solutions provider in South Carolina is seeking a Help Desk Analyst. You will provide Tier 1 technical support and maintain organizational accounts. Candidates must have a Security+ certification and an Associate's degree in Computer Science or a related field. This role comes with an extensive benefits package, fostering a supportive work culture.

Qualifications

• DoD IAT Level 2 (Security +) or higher certification required.
• Experience with troubleshooting various network and mobile devices.

Responsibilities

• Provide Tier 1 technical support and troubleshooting.
• Create and manage organizational and user accounts.
• Maintain status tracking applications/tools.

Skills

Troubleshooting

Help Desk support

User account management

Network devices

Help Desk Remedy ticketing

Education

Associates degree in Computer Science or related field

2+ years' IT Help Desk support experience

Job description

Sentar is dedicated to developing the critical talent that the connected world demands to create solutions to address the convergence of cybersecurity, intelligence, analytics, and systems engineering. We invite you to join the small business team where you can build, innovate, and secure your career.

Sentar is seeking a Help Desk Analyst at Shaw AFB in South Carolina!

Role Description

• Provide Tier 1 technical support to include initial trouble ticket/call prioritization, diagnosis, analysis, and troubleshooting and resolution of basic client hardware and software issues.
• Provide Tier 1 hands-on support to users on the AOC/CAOC floor.
• Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required.
• Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure.
• Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance.
• Assist with management SIPR PKI program.
• Coordinate on Firewall Exemption Requests/Bluecoat Exemption Requests.
• Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits.
• Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCTOs, TCNO, MTO, CCO and CTO) management, processing, tracking and status reporting across all network enclaves;
• Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.).

Qualifications

Clearance Level:
Certifications: DoD IAT Level 2 (Security +) or higher
Education: Associates degree in Computer Science or related field; or, 2+ years' IT Help Desk support experience and 2+ years' of experience in Computer/IT hardware support (can be concurrent).

Experience
Recommended experience with the following:

• Assisting large number of users across multiple networks
• Troubleshooting various network and mobile devices, trusted thing clients
• Help Desk Remedy ticketing
• Installation of various IT hardware

Benefits At Sentar

In addition to a great culture, Sentar not only fosters an inclusive work environment but also offers an extensive benefits package designed to cater to the well-being of its employees and their families.

• Voluntary Medical, Dental, Vision, with Health Savings or Flexible Spending Plan options
• Voluntary Life, Critical Illness, Accident, and Long Term Care insurance options
• Group Term Life, Short-Term and Long-Term Disability is provided by Sentar to all qualifying employees
• Generous 401(k) match
• Competitive PTO plan that graduates quickly with years of service
• Other leave programs; holiday schedule along with bereavement, jury and military duty
• Mental health awareness programs
• Tuition reimbursement
• Professional development reimbursement
• Recognition and Awards programs

Sentar is an Affirmative Action and Equal Opportunity Employer M/F/Vets/Persons with Disabilities. Our culture is one of inclusivity and support. Sentar is proudly an Equal Opportunity and VEVRAA Federal Contractor Employer M/F/Vets/Persons with Disabilities.