Help Desk Analyst

kravet; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Kravet's Woodbury IT team is seeking a Help Desk Analyst to be the primary point of contact for end-user technical support and ERP coordination for the Woodbury office and remote showrooms.

The role focuses on maintaining PCs, OS, network connectivity, and coordinating third-party vendor support while ensuring reliable operations and incident handling; this on-site position does not offer remote work.

Responsibilities

• Provide end-user technical support for Woodbury office and remote showrooms.
• Maintain PCs, operating systems, network connectivity, and ERP coordination with vendors.

Job description

Summary

The Help Desk Analyst is a critical member of the IT department, serving as the primary point of contact for end-user technical support and system administration dedicated to the Woodbury office as well as all remote company showrooms. This multifaceted role requires a proactive problem-solver who can seamlessly manage day-to-day help desk operations for the local site and remote locations while supporting broader IT infrastructure needs. The ideal candidate will ensure the reliable operation of the Woodbury office and showrooms' PCs, operating systems, and network connectivity, while also taking ownership of ERP support coordination and third-party vendor relationships. This position is on-site and not remote or hybrid.