Help Desk Analyst

Daisy Brand; Dallas (TX); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Daisy Brand is seeking a junior to mid-level Field Service Desk Technician to support local branch end users and related endpoints in a hybrid environment. Onsite work is required Monday, Tuesday, and Thursday, with Wednesday and Friday set for remote work.

The role includes supporting Windows AD environments, hardware provisioning, and end-user training materials. The ideal candidate will have degreed professional status or equivalent certifications, strong troubleshooting and communication

Qualifications

• Demonstrated Windows AD support and troubleshooting.
• Experience provisioning technical solutions.
• Customer-focused service desk experience.

Responsibilities

• Proactively monitor network infrastructure and respond rapidly to issues.
• Serve as primary contact for local PCs, servers, and network technologies.
• Configure and deploy workstations, servers, and network hardware.
• Provide Help Desk/Desktop Support and onsite IT project support.
• Update progress and resolutions in the ticketing system.
• Create and update technical and end user training materials.
• Provide high quality support to end users.
• Other duties as assigned.

Skills

Customer service

Troubleshooting

Communication

Willingness to learn

Desktop support

Physical fitness

Freshservice

Mobile devices

Printer support

Exchange

SharePoint

Acronis

Avamar

Intune

Azure AD

Office 365

ThinkPad/HP hardware

Network basics

Cisco

Brocade

Education

Degreed professional or equivalent

Experience in Windows AD environments

Tools

Freshservice

Mobile devices

Intune

Azure AD

Office 365

Acronis

Avamar

Cisco

Brocade

Job description

Position Summary

Daisy Brand is currently looking for a junior to mid-level (Field) Service Desk Technician. Primarily, the candidate will support local branch end users and related endpoints. Remote support will include our corporate office, sales force, and other manufacturing plants.

Key Responsibilities

• Proactively monitor network infrastructure and respond rapidly to issues
• Serve as primary contact for local PCs, server, and network technologies
• Configure and deploy workstations, servers, and network hardware
• Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects
• Update progress and resolution for reported issues within ticketing system
• Create and update technical and end user training materials
• Provide high quality support to end users

Other duties as assigned.

This position operates under a hybrid work model, requiring onsite presence Monday, Tuesday, and Thursday, with Wednesday and Friday designated as remote workdays. While this schedule is typical, team or business needs may require additional onsite days.

Corporate Office Location Update: Currently, the Daisy Brand corporate office is located in Dallas, TX at 635 and 75. Anticipated September 2027, we will be moving to the Granite Park business complex in North Plano (intersection of Dallas North Tollway and Sam Rayburn Tollway).

Qualifications And Requirements

Education and Experience

• Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best practices
• Proven record of supporting and provisioning technical solutions

Skills and Competencies

• Self-motivated, energetic, organized, and customer service focused
• Communicate effectively to end users and other IT team members
• Possess a drive to learn and teach
• Possess effective troubleshooting skills, be methodical and detail oriented
• Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)
• Technical knowledge of cabling installation and troubleshooting
• Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments
• Fresh Service – Helpdesk software
• Smart devices – iPhone/iPad/Android
• Printer/Print server support
• Microsoft Cloud Technology – Intune, Azure AD, O365
• Computer – Lenovo ThinkPad/HP
• Messaging – Microsoft Exchange
• Collaboration – Microsoft SharePoint
• Backup and recovery software – Acronis and Avamar
• Switches and routers – Cisco and Brocade

Company Overview

Daisy Brand is the market leader in two billion-dollar categories - sour cream and cottage cheese. Headquartered in Dallas, Texas, we’ve earned the trust of Americans through consistency and quality across five generations as a family-owned company. Our success has been guided by a simple belief: good food, much like good work, starts with integrity. That mindset continues to shape how we make our products, run our business, and support the people behind the brand.

At Daisy Brand, tradition and innovation go hand in hand. We invest thoughtfully in advancements that strengthen our products and operations, supporting responsible, long-term growth. In 2025, we broke ground on a new manufacturing facility in Boone, Iowa, further strengthening our supply chain alongside our established plants in Garland, Texas; Casa Grande, Arizona; and Wooster, Ohio. Looking ahead, our state-of-the-art Innovation Center, opening in 2026, will bring together research, food science, culinary, and technology teams to shape the future of our products. Recent work from these teams includes the development of the squeeze pouch and new line of dips, reflecting an intentional approach to modernization while staying true to the quality our consumers expect.

At the heart of Daisy Brand is its people. The company is intentionally structured to be collaborative and accessible, with an entrepreneurial mindset encouraged at every level. We hire with the goal of building long-term careers and provide an environment where employees are trusted to think critically, take initiative, and continue learning. Growth here isn’t accidental; it’s actively supported and shared.

To support our employees and their families, Daisy Brand offers a people-first benefits package that includes:

• A no deductible, $0premium option for employee only medical coverage
• Access to virtual healthcare and wellness programs
• A 401(k) program with company match, plus weekly safe harbor and annual profit-sharing contributions
• Company paid short and long-term disability coverage and 2x annual salary in life and AD&D insurance
• Four weeks of paid time off, plus 20 hours of floating holidays in your first full year of employment
• Annual rollover and payout options for any unused paid time off
• Paid time for volunteering and community involvement
• Tuition reimbursement and ongoing professional development opportunities
• Fitness and wellness incentivesAnd more.

Daisy Brand is a nicotine-free company. Daisy Brand is an Equal Opportunity Employer. Veterans and disabled encouraged to apply.