Help Desk Analyst

TalentBridge; Charlotte (NC); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading IT support services provider is seeking a Help Desk Support professional for a remote role in Charlotte, NC. This position involves providing first-level assistance for IT issues, documenting information, and guiding customers in troubleshooting. Ideal candidates will have 1 to 3 years of experience, strong problem-solving skills, and proficiency in common IT tools. We offer a supportive work environment with opportunities for career growth and competitive salary.

Benefits

100% remote work flexibility

Opportunity for career advancement

Supportive work environment

Competitive salary

Qualifications

• 1 to 3 years of relevant help desk experience.
• Proficiency with Microsoft Office products and Windows operating systems.
• Experience providing first-level support for diverse issues.

Responsibilities

• Provide first-level assistance and support for IT products and services.
• Document required information using helpdesk ticket tracking software.
• Guide customers through problem-solving using available tools.

Skills

Help desk experience

Customer service skills

Problem-solving

Familiarity with IT support tools

Tools

Cisco Finesse

Microsoft Office Suite

Active Directory

ServiceNow

Job description

Overview

Employer Industry: Information Technology Support Services

Why consider this job opportunity:

• 100% remote work flexibility
• Opportunity for career advancement within the organization
• A supportive and collaborative work environment
• Competitive salary commensurate with experience
• Chance to make a positive impact on employee satisfaction through effective support
• Regular and dependable attendance is valued, fostering a stable work culture

Responsibilities

• Provide first-level assistance and support for incoming calls and issues related to IT products and services
• Document all required information using helpdesk ticket tracking software while demonstrating excellent customer service skills
• Guide customers through the problem-solving process, utilizing available tools to troubleshoot and resolve issues
• Identify and escalate urgent situations, ensuring timely resolution by routing issues to the appropriate support resources
• Monitor and prioritize incoming tickets for efficient processing

Qualifications

• 1 to 3 years of relevant help desk experience with tools such as Cisco Finesse, Microsoft Office Suite, Active Directory, and ServiceNow
• Experience providing first-level support for a diverse range of issues and customers, including remote users
• Proficiency with Microsoft Office products and Windows operating systems
• Strong problem-solving and troubleshooting skills
• Ability to adapt and grow knowledge of help desk procedures and IT infrastructure

Preferred Qualifications

• Experience in a fast-paced environment with the ability to manage stressful situations
• Familiarity with additional IT support tools and technologies

#InformationTechnology #HelpdeskSupport #RemoteWork #CareerGrowth #CustomerService

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