HELP DESK ADMIN SPECIALIST

Maestaffingagency; Indianapolis (IN); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Descripción de la vacante

Maestaffingagency is seeking a Helpdesk Admin Specialist to provide professional technical and administrative support to Medicaid facilities in multiple states. The role rewards detail-oriented, customer-focused individuals who thrive in a fast-paced, service-driven environment.

You will answer calls, perform data entry, assist with secure report distribution, and help prepare memos, spreadsheets, and presentations.

Formación

• 2 years’ experience in an office environment preferred.
• High school diploma or GED required; bachelor’s degree preferred.
• Strong proficiency with Microsoft Office software tools, specifically Excel and Word.
• Strong math and customer service skills.
• Strong data entry and typing skills.
• Strong analytical and problem‑solving skills.
• Be well organized with a high degree of accuracy and attention to detail.
• Ability to quality review own work and the work of peers.
• Demonstrated ability to communicate verbally and in writing at all levels of the organization, both internally and externally.
• Must be a team player who works well with a group.

Responsabilidades

• Answer incoming calls from Medicaid facilities regarding technical, transmission, sequencing, and data issues.
• Perform data entry used in adjusting reimbursement rates.
• Assist in maintaining the web‑based portal for secure report distribution.
• Make outgoing calls to nursing facilities to aid in resolving data integrity issues.
• Develop ad‑hoc data analysis queries using SQL (desired).
• Support nurse reviewers by preparing review data and packets.
• Prepare documents including reports, memos, letters, and presentations.
• Perform general office duties such as scanning and mailing.
• Maintain confidentiality of protected health information.

Conocimientos

Data entry

Typing

Analytical skills

Problem-solving

Communication skills

Organizational skills

Team player

Attention to detail

Customer service

Math skills

SQL (described)

Educación

High school diploma or GED

Bachelor's degree preferred

Herramientas

Microsoft Excel

Microsoft Word

SQL

Descripción del empleo

The Helpdesk Admin Specialist will provide professional technical and administrative support to long-term care facilities participating in Medicaid programs. This role is ideal for a detail-oriented, customer-focused individual who is comfortable working in a fast-paced, service-driven environment and collaborating with both internal teams and external partners. A high level of professionalism, discretion, and commitment to data accuracy and confidentiality is essential for success in this position.

Essential Functions

• Answer incoming calls from Medicaid certified long‑term care facilities in several states; calls concern technical, transmission, sequencing, and logical issues with the completion and transmission of clinical records and data files.
• Perform data entry used in adjusting nursing facility reimbursement rates.
• Assist in maintaining the web‑based portal for secure report distribution.
• Make outgoing calls to nursing facilities to aid in resolving data integrity issues.
• Develop ad‑hoc data analysis queries using SQL (desired).
• Support a group of nurse reviewers by preparing review data and packets prior to field work.
• Prepare various documents, including reports, memos, letters, responses to correspondence, surveys, spreadsheets, and presentations.
• Perform general office duties such as scanning, copying documents, and preparing mailings.
• Maintain security of and confidentiality of all protected health information.
• Additional responsibilities as assigned.

Requirements

• 2 years’ experience in an office environment preferred.
• High school diploma or GED required; bachelor’s degree preferred.
• Strong proficiency with Microsoft Office software tools, specifically Excel and Word.
• Strong math and customer service skills.
• Strong data entry and typing skills.
• Strong analytical and problem‑solving skills.
• Be well organized with a high degree of accuracy and attention to detail.
• Ability to quality review own work and the work of peers.
• Demonstrated ability to communicate verbally and in writing at all levels of the organization, both internally and externally.
• Must be a team player who works well with a group.
• Ability to work with minimal supervision while fulfilling all obligations.

Benefits

Benefits offered for eligible employees.