Help Desk 1

Run Networks; Omaha (NE); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Company paid health insurance (gold)

Dental insurance

Life insurance

Disability insurance

401k with 5% match

Job summary

Run Networks is seeking an onsite IT support professional for daily work at the client site in Omaha, NE. The role involves network maintenance, end-user support, and contributing to automation scripts, with reporting to Run Networks.

Candidates should be motivated, possess Windows/Microsoft Office proficiency, and discuss scripting or automation knowledge. Interviews are in-person at a Run Networks office in Omaha.

Qualifications

• Proficiency with Windows desktop operating systems.
• Proficiency with Microsoft Office.
• Troubleshooting skills with network and applications.
• Bachelor's degree in Computer Science or related field preferred. Daily commute to the Client office, sites, and Run Networks office.

Responsibilities

• Maintain and monitor servers and devices; occasional evening/weekend tasks.
• Provide end-user support across phone and on-site; contribute to automation scripts.
• Utilize and contribute to library of automation scripts and procedures.

Skills

Windows OS proficiency

Microsoft Office

Troubleshooting

Communication skills

Phone presence

Education

Bachelor's degree in Computer Science or related field

Tools

Network troubleshooting tools

VPN tools

Job description

Location: Onsite at client site in Omaha, NE

Interviews are in-person at the Run Networks office in Omaha, NE

Run Networks provides managed network support services in the Omaha and Lincoln area. Our goal is to manage networks efficiently and effectively through preventative maintenance while providing consistent help desk services to our clients. This candidate will be involved in support and daily maintenance of managed machines dedicated to an Omaha-based organization. This candidate will work at the client site daily, while reporting to Run Networks and maintaining constant communication with Run Networks.

Benefits

• Company paid, 'gold' level health insurance
• Dental insurance
• Life insurance
• Disability insurance
• Optional 5% match on 401k

The culture at Run Networks is fast-paced, professional, and team-oriented. We have fun, while taking our responsibility for client security seriously.

As a managed support team member, it is crucial that this candidate be driven to succeed in everything they do. It is important to complete tasks, and to determine next steps as needed. If you enjoy solving problems and finding ways to be more efficient, you may be a good fit.

AI & Automation

Candidate should be prepared to discuss their knowledge of scripting, programming, and automation using IoT, no-code or low-code platforms, and AI.

Career path development

Run Networks has an outlined path of career advancement. We pay for certs and increase your pay rate accordingly. Your success is our success, and we want to reward you.

Requirements

• Must be motivated, and willing to continue learning path as needed
• Proficiency with Windows desktop operating systems
• Proficiency with Microsoft Office
• Troubleshooting skills with network and applications
• Bachelors degree in Computer Science or related field preferred Daily commute to the Client office, sites, and Run Networks office

Preferred Knowledge Set

• Must have a good phone presence, and a good first impression
• Must be motivated, and willing to continue learning path as needed
• Knowledge of TCP/IP topologies, IP addresses and troubleshooting methods

Core Responsibilities

This position has two roles. The first is network management and maintenance. We perform regular maintenance tasks, monitoring of servers and other devices. This position may have some evening and weekend tasks as needed. The second role is end user support split across phone and on-site. This task varies, and covers an array of software applications as needed. We have a library of automation scripts and procedures that this candidate will use and contribute to.

Additional Information

• Must have verbal and written communication skills, fluent in English
• Must be able to assist and coordinate with users of all knowledge levels
• Must possess dependable transportation and a valid driver’s license
• Compensation based on experience
• In person interview required. No relocation assistance offered.

Work conditions

• This position requires frequent lifting, sitting, standing, and reaching
• Work hours 40 per week with paid overtime, on-call rotation every 8 weeks
• Start Date: Negotiable
• No recruiters or staffing agencies, please

About Run Networks

We exist to make business networks run as efficiently as possible. Run Networks provides all-inclusive IT and network support. We do that by using a combination of specialized tools and utilities, along with our own custom-written programs. Together the combination allows us to see an in-depth view of the health of the network, and efficiently manage user needs.

Core Values

Always Strive to Improve - We value growth and constantly learning

Enjoy the Work - We enjoy our work and want others to enjoy it, too

Treat Everyone with Respect and Dignity - We are kind and helpful to everyone

Do the Right Thing, Even When No One is Watching - We are dependable and do the right thing

Get Work Done - We work hard, we finish what we start