Help Desk

York Solutions, LLC; Friendly (MD); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

BCBS Medical plans

Delta Dental plan

Eye Med Vision plan

Life Insurance paid by company

401(k) Retirement Plan with match

Voluntary Insurance programs

Flexible work environment

Learning and development opportunities

Learning & development

Job summary

A leading IT support company is seeking a Level 2 Service Desk Representative to provide quality IT assistance to employees. Responsibilities include answering inquiries, installing software remotely, and maintaining records of operations. Ideal candidates will have some customer service experience, reliability, and a willingness to learn. This role offers a flexible work environment and a generous benefits package.

Qualifications

• Some level of customer service experience required.
• Willingness to train and learn new skills.
• Reliability in attendance and work history.

Responsibilities

• Answer user inquiries regarding software or hardware operation.
• Install software or perform hardware testing remotely.
• Enter commands and observe system functioning.
• Maintain records of data communication transactions.
• Read manuals and conduct diagnostics for problem-solving.

Skills

Customer service experience

Familiarity with ServiceNow

Effective communication

Education

Degree or interest in IT

Tools

ServiceNow

Job description

Overview

Description Position Overview: This is a Level 2 role, averaging 40-60 calls from 6 am - 6 pm, 300 calls a month. Working on the Service Desk Team to provide excellent IT support to employees. Will be expected to resources to answer calls within the expected amount of time, and to use resources at hand to solve the majority of issues.

Experience

• Some level of customer service


• Willing to train! Personality is huge (see below). Would want someone with some degree or IT related interest


• Experience with ServiceNow would be great

Type of Person

• Reliability is huge – can’t have history of absences or spotty contracts


• Friendly, communicative, and provide excellent customer service

Responsibilities

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.


• May install software or perform hardware testing remotely.


• Enter commands and observe system functioning to verify correct operations and detect errors.


• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.


• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Benefits

York Solutions Offers a generous benefits package for eligible full-time employees:

• BCBS Medical with 3 Plans to choose from (PPO and High deductible PPO plans with Health Savings Program)


• Delta Dental plan with 2 free cleanings and insurance discounts


• Eye Med Vision with annual check-ups and discounts on lens


• Life and Accidental Death Insurance paid by company


• John Hancock 401(k) Retirement Plan with discretionary company match


• Voluntary Insurance programs such as: Hospital Indemnity, Identity Protection, Legal Insurance, Long Term Care, and Pet Insurance.


• Flexible work environment with some remote working opportunities


• Strong fun and teamwork environment


• Learning, development, and career growth