Helly Hansen - Retail Floor Supervisor

kbi; Tulalip Bay (WA); On-site; USD 38,000 - 52,000; Full time

Job summary

Kontoor Brands, a leader in lifestyle and performance apparel, seeks a Retail Floor Supervisor to open/close the store, coach staff, and drive sales while maintaining brand standards. The role emphasizes customer engagement, loyalty programs, and high store performance.

Candidates should motivate teams, ensure loss prevention, and uphold safety and operational guidelines, supporting the Store Manager to deliver an exceptional in-store experience.

Qualifications

• Frontline leadership in a retail environment.
• Demonstrated ability to drive sales and customer satisfaction.
• Experience coaching teams and maintaining store standards.

Responsibilities

• Open and close the store and manage daily operations.
• Coach team on customer engagement and loyalty programs.
• Lead loss prevention and ensure policy compliance.
• Onboard and train new sales staff and leaders.
• Achieve personal and store sales targets.

Skills

Customer service

Sales targets

Leadership

Communication

Tools

POS system

Loss prevention

Job description

Who We Are:

Kontoor Brands is a portfolio of three of the world's most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose‑led organization focused on leveraging its global platform, strategic sourcing model and best‑in‑class supply chain to drive brand growth and deliver long‑term value for its stakeholders.

Job Posting:

Founded in Norway in 1877, Helly Hansen continues to develop professional‑grade apparel that helps people stay and feel alive. Through insights drawn from living and working in the world's harshest environments, the company has a long legacy of delivering first‑to‑market innovations, including the first supple waterproof fabrics over 140years ago. Other breakthroughs include the first fleece fabrics in the 1960s, the first technical base layers in the 1970s, and the award‑winning and patented H2Flow™, temperature regulating system. Recently, Helly Hansen won the coveted Outside Magazine "Gear of the Year" award for the Odin Infinity Insulated Jacket, which features proprietary technologies including Lifaloft™, insulation and Lifa Infinity Pro™, a waterproof breathable construction made without chemical treatments, providing long‑lasting durable water resistance (DWR) without a coating, continuing our innovation.

Helly Hansen is a leader in both technical sailing and performance ski apparel. Its ski uniforms are tested and trusted by over 55,000 professionals, as well as Olympians, National Teams, and over 200 ski resorts and mountain guiding operations around the world. Helly Hansen's outerwear, base layers, sportswear, footwear, and workwear and sold in more than 40 countries and are trusted by professionals and enthusiasts around the world.

Position Summary:

The Retail Floor Supervisor is a key leadership role responsible for opening and closing the store, supporting sales performance, delivering exceptional customer experience, and coordinating day‑to‑day store execution. The Retail Floor Supervisor supports the Store Manager by managing the sales floor, coaching team members on customer engagement, loyalty, operations, and ensuring store standards, processes, and policies are executed consistently. Kontoor values all perspectives and encourages candidates with different backgrounds, experiences, and ways of thinking to apply.

Responsibilities:

Brand Experience/Customer Service

• Ensure excellence in customer service in the store by upholding high retail standards to ensure an in‑store experience that aligns with company standards.
• Initiates conversations with all customers, building a relationship to learn interests and identify products to suggest.
• Assists customer in the fitting room.
• Recommends product that is aligned with customer needs and preferences through suggestive selling and encourages the customer to make a purchase.
• Builds brand loyalty by promoting the rewards program and leads the team to achieve goals.
• Proactively learn about new products and trends to better engage customers.
• Consistently achieve personal sales targets and contribute to overall store performance.
• Provides information and advice on product performance, features, and specifications.

Visual, Operation, and Safety

• Ensure the visual merchandising standards are met and the sales floor is clean, organized, and well‑stocked.
• Assist in leading daily store operations, including opening and closing maintaining point‑of‑sale integrity, freight processing, loss prevention and safety initiatives.
• Merchandises designated areas of the store following brand guidelines, adapting as needed to support sales and visual impact.
• Consistently ensures adherence to all company policies, procedures, and operational guidelines.
• React quickly to all customer and/or employee injuries and reports them immediately to the Store Manager and Human Resources.
• Participates in Loss Prevention Audits, reviews results, and executes a plan to meet district and company shrink goals.

Leadership

• Acts as Manager on Duty on a rotating basis.
• Assign tasks as needed to team members to support achievement of daily goals.
• Provide in‑the‑moment advice to Sales Associates and Sales Leads, updating the Store Manager regularly on performance.
• Assists onboarding and training new team members in sales behaviors, customer service expectations, loss prevention initiatives, and store procedures.
• Addresses customer concerns professionally and in accordance with company guidelines.
• Executes the plan for management of labor and payroll expenses to maximize sales and productivity under the direction of the Store Manager/Assistant Store Manager.

Position Competencies:

• Bold Accountability: Guides the team by delegating tasks, following up and ensuring shift goals and priorities are achieved
• Customer Centric Innovation: Leads the team in customer engagement and loyalty while sharing ideas to improve selling effectiveness.
• Empowered Collaboration: Supports Store Manager by sharing ideas and enc