Helicopter Communication Specialist

HELISERVICE USA LLC; North Kingstown (RI); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Life insurance

Short-term disability

Accident coverage

Cancer coverage

401(k) plan

Sick leave

Job summary

HeliService USA LLC is seeking a detail-oriented Part-Time Helicopter Communication Specialist to join our Quonset-based operations in Rhode Island. You will coordinate and monitor flight operations, communicate with pilots and ground crews, and ensure safe, efficient dispatch of aircraft.

The role requires strong communication skills, reliability, and the ability to multitask under pressure. A background in aviation and safety awareness is preferred, with 24/7 coverage expectations and a

Qualifications

• Excellent customer service and verbal communication skills.
• Quick thinking and flexible to ensure task completion.
• Ability to manage several tasks and communications streams at once with professionalism.
• Ability to collaborate effectively and thrive in a team-oriented environment.
• Ability to remain calm, focused, and professional while managing time-sensitive or rapidly changing situations.
• High level of accuracy when documenting, receiving, and relaying operational information.
• Ability to clearly, concisely, and professionally communicate critical information to pilots, crew members, customers, and internal teams.
• Dependable and punctual, with a strong sense of accountability and ownership.
• Willingness and ability to work a flexible schedule, including nights, weekends, and holidays as we are a 24/7, 365 operation.
• Proficient in Microsoft Office and able to quickly learn additional systems.
• Must meet all applicable DOT requirements, including successful completion of required background checks and pre-employment drug screening.

Responsibilities

• Effectively schedule daily flight operations to meet customer demands.
• Communicate directly with airborne aircraft to ensure task completion.
• Provide flight following and locating services to company helicopters.
• Interact with Customs and Border Patrol for passenger and cargo processing.
• Prepare statistics and data for customers, management, and flight operations.
• Communicate with airport operations and fuel suppliers.
• Proper labeling and handling of hazardous materials (HAZMAT).
• Prepare customer invoices for daily flight operations.
• Coordinate and schedule required customer training.
• Intake HEMS calls and coordinate with Hospitals and other HAA facilities for the transfer of patient care.
• Initiate ERP’s in the event of helicopter emergencies.

Skills

Customer service

Multitasking

Team collaboration

Communication

Calm under pressure

Attention to detail

Microsoft Office

DOT compliance

Flexible schedule

Job description

Part-Time Helicopter Communication Specialist

Location: North Kingstown (Quonset State Airport), Rhode Island

Workplace Modality: In person (No hybrid or work from home opportunity)

Worker Category & FLSA Status: Part-Time (Hourly, Non-Exempt)

Schedule: Approximately 12-24 hours per week. Day and night shift rotation with weekends as needed.

Company Summary

HeliService USA is proud to be the first and only helicopter operator supporting the development of offshore wind in the United States. We have a proven track record of performance having been ready for our customers on-time and are currently serving all developers and major tier-1 suppliers. HeliService USA is a Veteran owned and operated business, staffed locally, with over fifty percent of our employees having served in the military. Our operations encompass a diverse portfolio of mission-critical aviation services, including HAA, HEMS, SAR, offshore hoisting and crew transfer operations.

Job Summary

HeliService USA is seeking a detail-oriented and highly organized helicopter Communication Specialist to join our operations in Quonset, Rhode Island. In this role, you will be responsible for coordinating and monitoring all helicopter flight operations and coordinating with pilots and ground crews to ensure safe, efficient, and timely dispatching of aircraft. Key responsibilities include communicating with pilots, managing flight schedules, tracking weather conditions, and ensuring compliance with aviation regulations. The ideal candidate will have strong communication skills, is reliable, proactive, and has the ability to multitask under pressure. The ideal candidate will have a solid understanding and/or background of aviation procedures and safety protocols.

Duties & Responsibilities

• Effectively schedule daily flight operations to meet customer demands
• Communicate directly with airborne aircraft to ensure task completion
• Provide flight following and locating services to company helicopters
• Interact with Customs and Border Patrol for passenger and cargo processing
• Prepare statistics and data for customers, management, and flight operations
• Communicate with airport operations and fuel suppliers
• Proper labeling and handling of hazardous materials (HAZMAT)
• Prepare customer invoices for daily flight operations
• Coordinate and schedule required customer training
• Intake HEMS calls and coordinate with Hospitals and other HAA facilities for the transfer of patient care.
• Initiate ERP’s in the event of helicopter emergencies.

Qualifications

Required

• Excellent customer service and verbal communication skills
• Quick thinking and flexible to ensure task completion
• Ability to manage several tasks and communications streams at once with professionalism and attention to detail.
• Ability to collaborate effectively and thrive in a team-oriented environment
• Ability to remain calm, focused, and professional while managing time-sensitive or rapidly changing situations
• High level of accuracy when documenting, receiving, and relaying operational information
• Ability to clearly, concisely, and professionally communicate critical information to pilots, crew members, customers, and internal teams
• Dependable and punctual, with a strong sense of accountability and ownership
• Willingness and ability to work a flexible schedule, including nights, weekends, and holidays as we are a 24/7, 365 operation
• Proficient in Microsoft Office and able to quickly learn additional systems
• Must meet all applicable DOT requirements, including successful completion of required background checks and pre-employment drug screening.

Preferred

• Previous experience in aviation, dispatch, operations, emergency communications, logistics, or a similar fast-paced environment
• Familiarity with radio communications and aircraft tracking
• Possess a private Pilot’s License (PPL) or Dispatcher License.
• Experience with helicopter operations

Measurements of Success

• Consistently meets company customer satisfaction and safety standards
• Meets all safety standards to achieve zero aircraft mishaps or incidents
• Routinely meets all scheduling demands
• Ability to meet the essential functions outlined in the job description with or without reasonable accommodation
• Ability to work a flexible schedule based on operational needs and demands.
• Demonstrates a positive, collaborative attitude and contributes effectively to a team-oriented work environment.
• Can handle fast paced and stressful situations with relative ease.

Other Considerations /Disclaimers

Job Description Disclaimer

This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job duties. As a rapidly growing organization, team members should expect their roles and responsibilities to evolve as new functions, capabilities, and operational requirements are introduced.

This position is currently part-time; however, as our operations continue to expand, we anticipate additional full-time positions becoming available in the near future. Part-time employees may be considered for these opportunities based on performance, qualifications, and operational needs.

Benefits

Benefits: This position offers access to voluntary benefits, including life insurance, short-term disability, accident, and cancer coverage. Employees are also eligible to participate in the company's 401(k) plan after the standard waiting period, effective the first of the month following date of hire. Additionally, employees receive 40 hours of sick leave annually. Part-time employees are not eligible to participate in group medical, dental, or vision insurance coverage and do not accrue paid time off (PTO).

Equal Employment Opportunity Statement

HeliService USA is an Equal Opportunity Employer.

Possible work hazards

• Exposure to high noise levels from aircraft operations.
• Proximity to moving aircraft and ground support equipment.
• Potential exposure to aviation fuel, fumes, oils, and other chemicals.
• Slip, trip, and fall hazards within hangar and ramp areas.
• Prolonged periods of sitting and computer use, including repetitive motion tasks .

Physical Demands

Sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling, keyboarding, speaking. Additional physical demands may be required as these are a general description.

Work Authorization/Sponsorship

Applicants must be legally authorized to work for any employer in the United States. Currently, we are unable to sponsor or take over sponsorship of an employment Visa.