HEDIS Outreach Coordinator (Remote)

4062 Aetna Resources, LLC

United States

Remote

USD 29,000 - 56,000

Full time

9 days ago

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Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Other resources

Job summary

CVS Health is hiring an Analyst, Outreach Coordinator to help close care gaps and optimize HEDIS processes. You will engage with providers and internal teams to address gaps, explain how to submit records, and support education initiatives across Medicare and commercial lines.

You will map outreach plans, deliver results, and participate in cross‑functional workgroups, driving improvements in care quality and member outcomes.

Qualifications

3+ years of health care experience in any setting.
1+ years Medicare experience or 1+ years HEDIS abstraction experience.
1+ years of education outreach targeting gaps in care.
Experience meeting daily/weekly productivity metrics.
Ability to work independently and use standard corporate software.
Strong communication skills and teamwork ability.

Responsibilities

Subject Matter Expert in HEDIS improvement work.
Interact with providers/members to improve outcomes and access.
Support provider engagement and participate in workgroups.
Deliver quality information via written and verbal communication.
Map out provider outreach plans and execute deliverables.
Support complex provider relationships and education opportunities.

Skills

Healthcare experience

Medicare experience

HEDIS experience

Strong communication skills

Independent work ability

Proficient in corporate software

Education

Bachelor’s Degree or equivalent in healthcare

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Program Overview

Help us elevate quality care via provider engagement and bring provider relationships to a whole new level! Be a part of our Aetna team- an industry leader serving the Medicare and Commercial lines of business. With compassionate attention and excellent communication, we collaborate with providers, vendors, and our internal partners to address care gaps, educational needs, and record collection for HEDIS® leading to positive outcomes for our members Join us in this exciting opportunity as we grow and expand to improve the quality of care across the country.

Position Summary/Mission

The Analyst, Outreach Coordinator utilizes several tools to help close care gaps throughout the year. The Analyst, Outreach Coordinator helps facilitate meetings with providers and internal partners to address gaps in care and assists in answering questions regarding all facets of the HEDIS® process, such as how to submit records to Aetna, measure specific questions, where to access information, etc. The Analyst/Outreach Coordinator will be the subject matter expert regarding HEDIS measures as well as help devise a plan to assist members with getting needed services.

Subject Matter Expert in Healthcare Effectiveness Data and Information Set (HEDIS®) improvement work.
Interacts with providers and/or members to improve healthcare outcomes such as increased preventive care compliance.
Supports provider engagement.
Active participation in workgroups.
Delivers quality information to internal and external constituents via written and verbal communication.
Actively seeks opportunities for process improvement resulting in efficient and effective work streams.
Independently map out provider outreach work plans and execute deliverables.
Supports complex relationships with both internal and external constituents.
Consults with constituents on solutions to business issues including education and process improvement opportunities.
Support complex provider partners with HEDIS® gaps in care, digital solutions, and remote medical record collection discussions and education.
Work closely with the provider partner to enhance collaboration between provider and Aetna.
Provides support for HEDIS® quality initiatives and regulatory/contractual requirements including outreach to members who are noncompliant in the designated outreach services.
Supports effective medical record capture for HEDIS® medical record review and abstraction of supplemental data.
Public speaking.

Required Qualifications

3+ years’ of recent and related health care experience in any setting.
1+ years of Medicare experience and/or 1+ years of HEDIS medical record abstraction experience.
1+ years member/provider education experience targeting gaps in care.
Experience successfully performing in an environment where daily/weekly productivity metrics are expected.
Ability to work independently.
Ability to use standard corporate software packages and applications.
Strong communication skills.

Preferred Qualifications

Experience speaking with medical providers and/or medical office staff.
Recent and related experience working with HEDIS.
Medicare Stars experience or health insurance experience.
Health care related experience in clinical, managed care or quality management.
Understanding of CPT/CPTII/ICD9/ICD10 coding and medical terminology.

Education

Bachelor’s Degree OR equivalent experience in healthcare

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$21.10 - $40.90

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.