Heavy Maintenance Representative

Corporate Flight Management; Smyrna (TN); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Short/long-term disability

Voluntary life insurance

401(k) with 6% match

Paid sick leave

Vacation accrual

NRSA travel privileges

Maternity and Paternity Leave

Job summary

Contour Aviation Smyrna, TN is seeking an experienced maintenance professional to oversee the 6- to 12-month heavy maintenance forecast, align with providers, and secure necessary resources. You will lead cross-functional reviews, establish milestones, and report progress on return-to-service, safety, quality, and costs.

The role requires FAA A&P certification, 10 years in transport-category aircraft, and willingness to travel up to 75%.

Qualifications

• FAA A&P certification and US work authorization.
• Minimum of 10 years’ transport-category aircraft maintenance, inspection, or quality experience.
• Minimum of 3 years on ERJ-135/140/145 and/or CRJ-200.
• Ability to read and interpret FAA regulations in English.
• High school diploma or GED preferred.

Responsibilities

• Lead the 6- to 12-month heavy maintenance forecast and coordinate provider capacity, labor, hangar space, tooling, and materials.
• Review and stabilize the visit work scope, planning package, and contract requirements.
• Establish milestones, reporting cadence, and escalation paths for delivery.
• Serve as primary provider contact; lead daily production reviews and track progress and costs.
• Monitor compliance with maintenance manuals, data, and regulatory requirements.
• Coordinate across Planning, Engineering, Materials, Quality, Records, and Operations.
• Ensure records, work cards, and disposition actions are properly documented.
• Evaluate non-routine proposals and approve expenditures within authority.

Skills

Organizational skills

Troubleshooting

Leadership

Communication skills

Team coordination

Safety mindset

Education

High School

Tools

Microsoft Office Suite

Excel

Outlook

Word

Job description

Job Details

Job Location: Contour Aviation Headquarters - Smyrna, TN 37167

Position Type: Full Time

Education Level: High School

Salary Range: $90,000.00 Salary/year

Travel Percentage: Negligible

Job Shift: Any

Job Category: Installation - Maint - Repair

Contour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.

Full-Time Employee Benefits & Compensation Overview

• Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date).
• Eligibility begins the first day of the month following your hire date.
• The Company offers a matching contribution up to 6% of your eligible compensation.
• Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.
• Accrual of up to 56 hours of paid sick leave per year.
• Unused sick leave rolls over annually until your sick bank reaches 480 hours.
• Eligible to receive vacation hours on January 1st following your hire date.
• These hours will be vested and available for use in accordance with Company policies.
• NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of active service.
• Eligible for various types of leave, including: Medical Leave, Non-Medical Family Care Leave, Maternity and Paternity Leave, Personal Leave.

Compensation Details

• The starting annual salary for this position is between $90,000.00 and $100,000.00 based on your prior work experience.
• When you work on a Contour observed holiday, you are eligible to receive holiday pay which is paid at 2 times your hourly rate. Specific information regarding Contour’s observed holiday policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment.

Equal Employment Opportunity

• Contour is an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Accommodations

Contour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at [e-mail].

Join Our Growing Team

Our rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.

Key Responsibilities

• Support the 6- to 12-month heavy maintenance forecast and confirm provider capacity, labor, hangar space, tooling, materials, and specialized services.
• Review and stabilize the visit work scope, planning package, contract requirements, company-furnished material, and anticipated engineering, inspection, and records support.
• Establish pre-induction milestones, critical path, reporting cadence, approval limits, escalation paths, and aircraft delivery requirements.
• Serve as the primary provider contact; lead daily production reviews and report progress, estimated return to service, open work, shortages, risks, decisions required, and recovery actions.
• Monitor compliance with the approved work scope, contract, Contour's General Maintenance Manual and maintenance program, applicable technical data, company procedures, and regulatory requirements.
• Coordinate Planning, Engineering, Materials, Quality, Records, Maintenance Control, Operations, and provider support to remove production constraints and obtain timely technical dispositions.
• Monitor workmanship, materials, parts traceability, inspection requirements, work-card closure, non-routine records, engineering documents, and required system entries.
• Evaluate non-routine proposals, labor estimates, materials, outside services, and out-of-pocket charges; approve or route expenditures within delegated authority.
• Track milestones, budget, and cost-to-complete; review invoices and identify unsupported, duplicate, warranty, rework, or disputed charges.
• Coordinate aircraft movements, operational checks, engine or APU runs, functional check flights, and delivery activities with authorized personnel.
• Promptly escalates safety, quality, schedule, cost, or contractual risks to the MRO Director of Maintenance and support corrective or recovery actions.
• Confirm closure or formal disposition of required work, open or deferred items, records exceptions, parts backorders, delivery conditions, final records, and invoice packages before aircraft acceptance.
• Prepare a post-visit report and vendor scorecard covering schedule, cost, major findings, quality results, open actions, and recommended improvements.
• Promote safety within the workplace by adhering to all safety standards and reporting potential hazards.Perform other duties as assigned by leadership.

Physical Requirements

• Frequent stooping, bending, and kneeling.
• Ability to stand on feet for extended periods.
• Lift and carry objects up to 70 pounds regularly, up to 100+ pounds occasionally (with assistance).
• Perform work at elevated heights or in varying weather conditions.
• Ability to climb stairs, scaffolding, and/or ladders of varying heights without assistance.
• Ability to work in cramped spaces and awkward positions as required.
• Tolerance to noise, vibration, and outdoor weather conditions.
• Ability to wear protective gear such as gloves, safety glasses, and hearing protection.

Work Environment

• Ability to travel up to 75%, including extended assignments at maintenance-provider locations.
• Ability to work a flexible schedule that may include nights, weekends, holidays, irregular shifts, and overtime based on aircraft delivery requirements.
• Work is performed in offices, hangars, on ramps, and aboard aircraft, with exposure to aircraft noise, vibration, fumes, airborne particles, weather, and moving equipment.
• Must use required personal protective equipment and comply with all company and facility safety rules.

Qualifications

• Must be at least 23 years of age.
• FAA Airframe & Powerplant (A&P) certification.
• Ability to read and interpret FAA regulations, technical manuals, and maintenance documentation in English.
• Minimum of 10 years’ of transport-category aircraft maintenance, inspection, or quality experience in a Part 121, Part 135, Part 145, or comparable military environment.
• Minimum of 3 years’ on ERJ-135/140/145 and/or CRJ-200 aircraft.
• Minimum of 5 years’ of heavy maintenance, heavy-check inspection, technical representative, or maintenance-provider oversight experience.
• Strong organizational and troubleshooting skills.
• Must be legally authorized to work in the United States and able to travel in and out of the country without restrictions.
• Possess a valid driver’s license with a good driving record.
• Ability to read, write, speak, and understand English fluently; proficiency in Spanish is a plus but not required.
• High school diploma or GED certification preferred.
• Basic proficiency with Microsoft Office Suite products, including Office 365, Excel, Outlook, and Word; familiarity with similar software applications is also required.
• Meet applicable FAA recent-experience requirements before exercising certificate privileges.
• Working knowledge of aircraft maintenance programs, technical manuals, work cards, non-routine processes, regulatory records, parts documentation, and return-to-service requirements.
• Formal ERJ-135/140/145 and/or CRJ-200 General Familiarization training, or the ability to complete company-required training before independent assignment.
• Previous experience as an air carrier heavy maintenance representative, technical representative, quality inspector, maintenance supervisor, or check manager.
• Experience with vendor contracts, non-routine approvals, invoice validation, budget forecasting, and maintenance-provider performance management.
• Experience with aircraft conformity or transition projects, aging-aircraft inspections, major repairs or modifications, and complex records reviews.
• Current or previous RII authorization, borescope qualification, or other inspection qualifications relevant to Contour's fleet and programs.
• Demonstrated ability to influence cross-functional teams and vendor personnel without relying on direct reporting authority.
• Ability to type a minimum of 30 words per minute.
• Possess polished and professional interpersonal skills with a positive, customer-focused attitude.
• Strong leadership, organizational, and time management skills.
• Ability to effectively interact with a variety of personalities while maintaining a high level of professionalism.
• Skilled in coordinating multiple priorities, managing deadlines, and working efficiently in a fast-paced environment.
• Ability to handle interruptions and changing priorities with flexibility and a strong attention to detail.
• Self-motivated with the ability to motivate others.
• Ability to work independently and collaboratively as part of a team-oriented environment.
• Excellent written and verbal communication skills, delivered with professionalism and tact.
• Must pass a DOT-required pre-employment drug screening and be willing to submit to and pass FAA and Company-mandated random drug and alcohol testing.
• Ability to pass a 10-year work history background check, as well as criminal history and fingerprint checks, as required by the TSA.
• Ability to work flexible schedules, including early mornings, evenings, weekends, holidays, and irregular shifts as operational needs dictate.
• Must adhere to all safety regulations and work in a professional manner, complying with OSHA, EPA, state, and federal regulatory requirements.

Disclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.