Heavy Haul Field Service Representative

Global Executive Solutions Group; United States; On-site; USD 60,000 - 100,000; Full time

Job summary

Ein führendes Unternehmen im Transport- und Logistiksektor sucht einen Heavy Haul Field Service Representative. In dieser spannenden Rolle sind Sie verantwortlich für die Koordination von Schwerlasttransporten und die Sicherstellung der Kundenzufriedenheit. Sie arbeiten eng mit internen und externen Kunden zusammen, um die Anforderungen zu erfüllen und optimale Lösungen zu finden. Die Position erfordert umfangreiche Reisebereitschaft und bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, in dem Ihre Fähigkeiten und Erfahrungen geschätzt werden. Wenn Sie eine Leidenschaft für Logistik haben und Herausforderungen lieben, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Mindestens 5 Jahre Erfahrung im Bereich Heavy Haul / Oversize Trucking.
• Kenntnisse in der Routenplanung und Genehmigung für Übergrößen.
• Starke Fähigkeiten im Kundenservice mit Erfahrung in der Logistik.

Responsibilities

• Koordination von Lkw an den Baustellen zur Sicherstellung des Produktflusses.
• Überwachung von Sendungen vom Abholen bis zur Lieferung.
• Kommunikation mit Kunden und internen Teams zur Sicherstellung der Zufriedenheit.

Skills

Kundenservice

Problem-Lösungsfähigkeiten

Interpersonelle Fähigkeiten

Organisationsfähigkeiten

Detailgenauigkeit

Tools

Microsoft Suite

AS400

Monday

Job description

Position Responsibilities:

Reporting to the Heavy Haul Director of a transport and logistics carrier providing heavy haul & over-dimensional services. The Heavy Haul Field Service Representative will be responsible for working with heavy haul operations and supervisors of supporting departments to ensure customer satisfaction with current and future transportation needs. Essential duties and responsibilities include:

1. Review the project scope to determine the necessary capacity requirements to meet the customer’s needs.
2. Work with internal and external customers to meet customer demands.
3. Capture and consolidate shipper and receiver requirements for each project.
4. Provide hands-on guidance for best safety practices while loading, unloading, and accessing project sites.
5. Complete accurate job site coordination of trucks to ensure that product flow in and out meets customer demands.
6. Review and oversee appropriate capacity as assigned to projects.
7. Monitor shipments from pickup through delivery so that accurate, up-to-date information can be provided regarding any shipment (Track & Trace).
8. Maintain relationships established with carriers to ensure capacity and monitor service standards.
9. Communicate effectively with carriers, customers, and all team members.
10. Work with the PM team to update and maintain transportation management and operation systems.
11. Prioritize tasks and workload to focus on quality and service performance issues.
12. Provide complex problem resolution and swiftly implement the appropriate solutions.
13. Utilize specialized industry and company computer systems and procedures, reference materials/documentation, and personal industry knowledge to process client shipments.
14. Maintain regular, timely, and consistent attendance at work.
15. Provide documented reports for all site and route surveys.
16. Perform other duties as assigned by the Heavy Haul Director.
17. Travel up to 95%.

Background Required:

• Asset Based Heavy Haul / Oversize Trucking Operations (5 years minimum)
• Knowledge of Oversize / Over-Dimensional Route Planning and Permitting
• Strong customer service (from a logistics background involving phone experience, pricing, and quotes)
• Federal Compliance Knowledge (DOT, FMCSA, HOS, e-logs)
• Computer Skills: Microsoft Suite (Word, Excel, Outlook, PowerPoint)
• Load optimization and lane management / knowledge of US geographical regions
• Industry Related Software AS400, Monday, etc.
• Residence: Remote USA (SE / Mid-West)

Background Preferred (but not required):

• Knowledge of specialized multi-axle trailer configuration, loading and securement (RGN, Steps Decks, Perimeter Frames, etc.); mechanical knowledge about equipment in general

Other Essential Abilities and Skills:

• Strong interpersonal skills to effectively interact with internal and external customers.
• Excellent problem-solving skills with the ability to seek alternative solutions.
• Self-directed, displays initiative, and can work independently with little direct supervision.
• Organizational and time management skills.
• Ability to multi-task in a high-pressure environment.
• Strong attention to detail with excellent follow-up.
• Excellent communication skills, both written and oral.
• A proven track record in service, attendance, and reliability.
• Must display a professional attitude with internal and external customers.

If you are interested in this opportunity but you’re not ready to apply, please email the Practice Leader provided below with your questions.

Contact:

Managing Director: Larry Wainscott
Specialized Transportation

[e-mail]
330.664.9400, ext.125

Click here to apply online