Heavy-Goods Logistics & Fulfillment Specialist (Onsite)

Galanter & Jones; San Francisco (CA); On-site; USD 60,000 - 65,000; Full time

Job summary

Galanter & Jones, based in San Francisco, designs and builds heated outdoor furniture. This role owns outbound shipping, coordinating local delivery, white-glove service, and wholesale fulfillment for orders and returns.

You will work in a blended environment of desk work in portals and hands-on scope on the floor with the casting and packaging teams. The position starts onsite with room to grow into broader operations.

Qualifications

• 2+ years booking and managing freight (LTL/FTL/final-mile) in 3PL or brokerage.
• Fluency with freight mechanics: NMFC, density, BOLs, accessorials.
• Comfort deciding when to use white glove vs threshold delivery.
• Experience with carrier and customer portals.
• Direct, customer-facing scheduling experience.
• Clear, fast written communication with carriers and teams.
• Accuracy under volume; avoid expensive freight claims.
• Ability to lift up to 50 lbs and work onsite.

Responsibilities

• Book and manage freight: quote and book threshold and white glove freight; arrange FTL truckloads; build BOLs.
• Run local and white glove delivery: schedule local deliveries, courier bookings, and white glove installs; provide quotes.
• Handle retail partner fulfillment: process DWR and Williams Sonoma orders; meet routing/labeling requirements.
• Manage returns, exchanges, and replacements: schedule pickups, coordinate replacements, track damage claims.
• Schedule service and repairs: coordinate with customers and internal schedule; inform parties of changes.
• Partner with customer service: communicate lead times, delays, and changes proactively.
• Keep orders moving through the shop: tag Shopify orders, enter Monday details, provide packing slips.
• Support the floor: order supplies, schedule pickups, and assist with inventory counts.

Skills

Freight booking

Carrier portals

Customer scheduling

Written communication

Problem solving

On-site adaptability

Tools

BlueGrace portal

Lugg

SPS Commerce

Manhattan Associates

AIT portal

Shopify

Job description

Galanter & Jones, based in San Francisco, designs and builds heated outdoor furniture. This role owns outbound shipping, coordinating local delivery, white-glove service, and wholesale fulfillment for orders and returns.

You will work in a blended environment of desk work in portals and hands-on scope on the floor with the casting and packaging teams. The position starts onsite with room to grow into broader operations.