Heavy Equipment Warranty Specialist

Kimmel Associates; Cary (NC); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Heavy Equipment Warranty Specialist to join their dynamic team. In this pivotal role, you will assist service departments by applying warranty guidelines and processing claims, ensuring seamless operations within the company. You will leverage your supervisory experience and mechanical knowledge to support warranty-related tasks and contribute to the overall efficiency of the service team. This opportunity not only offers a chance to work with a leading company in the construction equipment sector but also to be part of a team that values its employees as its most important asset. If you have a passion for heavy equipment and a knack for problem-solving, this role is perfect for you.

Qualifications

• Prior supervisory experience in heavy equipment is essential.
• Strong mechanical knowledge and troubleshooting skills required.

Responsibilities

• Assist service departments with warranty rules and requirements.
• Process warranty claims and maintain documentation.

Skills

Interpersonal Skills

Knowledge of OSHA Regulations

Mechanical Knowledge

Troubleshooting Skills

Heavy Equipment Experience

Tools

Basic Mechanical Tools

Job description

About the Company:

A regional leader in the sales and service of construction equipment. The company has been in business for over 12 years and represents one of the top 4 global construction equipment manufacturers.
The company considers its employees to be their most important asset. By recruiting the most highly trained employees, they set their mark above the competition.

About the Position:

Hiring a Heavy Equipment Warranty Specialist to assist service departments warranty rules and requirements. Responsibilities include but are not limited to:

• Learn and understand internal company systems
• Apply warranty guidelines and technical information to service invoices to develop warranty claims
• Understand OEM warranty systems to enter/process warranty claims
• Maintain claim tracking spreadsheets and documentation
• Process warranty credit memos/checks to settle invoices
• Assist in other duties as may be assigned.

Requirements:

• Prior supervisory experience over a technical or parts staff in heavy equipment.
• Possesses good interpersonal skills.
• Knowledge of safe job practices & regulations related to OSHA and MSHA
• Aptitude for repairing, troubleshooting, and servicing equipment in a shop environment.
• Basic mechanical knowledge of tools and mechanical work for repairing equipment.
• Volvo heavy equipment experience preferred.