Heavy Equipment Technician - Field

Nors Group; Yukon (OK); On-site; USD 50,000 - 68,000; Full time

Benefits offered by this job

Health and dental benefits

Disability assistance

Company-sponsored RRSP plan

Job summary

A leading equipment service provider in Yukon is seeking a Heavy Equipment Technician to join their service team. This role involves major diagnostics, repairs, and mentoring apprentices. The ideal candidate will have a Red Seal certification and 2-5 years of related experience, strong technical skills, and a commitment to safety. This full-time position offers a competitive compensation package, ensuring you make a difference in customers' lives with exceptional service and support.

Qualifications

• Red Seal or Journeyperson Technician Certification required.
• 2-5 years related experience in maintaining equipment.
• Strong troubleshooting skills and technical knowledge.
• Good communications skills with peers and supervisors.
• Basic knowledge of computer applications.
• Committed to continuous learning.
• Strong technical background and able to communicate with technicians and customers about parts and service.
• Health & Safety knowledge – OH&S rules and regulations.

Responsibilities

• Perform diagnostics and repairs on equipment.
• Provide high-quality service following company policies.
• Mentor and coach apprentice technicians.

Skills

Heavy Equipment knowledge

Communication skills

Critical thinking

Safety awareness

Relationship building

Education

Heavy Equipment Technician Red Seal certification

Tools

Diagnostic tools

Computer applications

Job description

Overview

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas. Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.

Heavy Equipment Technician - Field to join our Service team in Whitehorse, Yukon.

Responsibilities

• Perform major diagnostics and major repairs and servicing all equipment in fleet with minimal supervision.
• Provide the highest quality of service and comply with the company’s established policies and procedures.
• Develop and coach apprentices.

Experience & Education

• Red Seal or Journeyperson Technician Certification
• 2-5 years related experience
• Solid knowledge of equipment systems and repairs
• Good communications skills with peers and supervisors
• Basic knowledge of computer applications
• Committed to continuous learning
• Strong technical background and capable of communicating with technicians and customers regarding parts and service
• Health & Safety Knowledge – OH & S rules and regulations guidelines

• Education Required: Heavy Equipment Technician Red Seal certification

What we expect from you

“Service First”. It’s our company slogan and you are driven to support external and internal customers with exceptional solutions. You’ll recognize that our customers’ livelihoods depend on the service they receive from our team.

Safety Minded. First and foremost – you work safely, following all safety programs and procedures. We have adopted best practices when developing our systems and procedures and you’ll become a champion for consistently staying in the lines.

Certification. You have done the hard work and training required to earn certification as a Red Seal Heavy Equipment Technician and you’re ready to apply all that you have learned to make Great West Equipment your customers’ first choice.

Critical Thinker. You cut to the chase by collecting and examining technical information and make decisions on what is relevant in order to pinpoint issues with different equipment systems. You will have an in-depth understanding of diagnostic tools, how to access product information, and you’ll be proficient in providing solutions to problems in a timely manner with minimal assistance. You will thrive on the challenge of troubleshooting and possess the ability to read various system diagrams.

Keeping Your Cool. You may need to work under pressure while maintaining a strong focus on quality service. You could be working in remote areas with limited access to technical support or working in extreme weather conditions. This can be a physical job with heavy lifting and carrying. The pace can be fast, the hours can be long during busy cycles and you may also need to work overtime. You will also realize that you need to recharge regularly – we insist that you take your vacation time!

Relationship Builder. You’re going to get to know your customers, their equipment, and their business. You’ll build rapport and trust and you’ll be able to provide information and solutions to keep your customers up and running.

Vigilance. Report customer satisfaction, trends and other useful information to your service supervisor. Report any possible leads for equipment sales to the sales team. Develop rapport with customers and be the eyes and ears of the branch; take opportunities to make a difference.

Mentorship. Listen actively and perform competence analysis of apprentice technicians. Identify areas for them to improve and provide on the job training to assist in their development.

Organization. This is a detail-oriented position and you have already developed personal systems for organizing your work, ensuring you are prepared with information, parts and specialty tooling prior to attending a worksite.

What will you find here?

We’re a growing business in an exciting industry. This is a full-time, permanent position and we offer a competitive compensation package, which includes full health and dental, disability, family assistance and a company-sponsored RRSP plan. You’re going to have an amazing feeling of fulfillment when your efforts drive us to become each customer’s first choice for service, equipment and parts.

Do you want to embrace a new challenge within Nors and be part of a growing team? We’re waiting for you!

At Nors, we believe in our people as the driving force behind our success. We value respect, continuous learning and our values, promoting a positive, fair and inclusive working environment.

All opportunities are open on the basis of equality, respecting the different abilities, backgrounds, identities and cultures that make us who we are.

making it work. making it happen.