Heavy Equipment Service Manager | Lead Tech Team

Liebherr-Werk Nenzing GmbH; Houston (TX); Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Major medical insurance

Dental insurance

Vision insurance

401K with company match

Paid vacation

Personal days

Job summary

Liebherr-America, Inc. in Houston, TX seeks a Customer Service Manager-LR, HS Products to lead the customer service team, supervise technicians, and coordinate service activities for LR and HS equipment.

The role supports after-hours calls and ensures repairs, diagnostics and part coordination align with safety and quality standards. The position requires supervisory experience, heavy equipment knowledge, and the ability to travel up to 25% and obtain necessary licenses.

Qualifications

• Associates or Technical degree in a related field and at least 5 years of experience with heavy equipment; Demonstrated supervisory experience is preferred.

Responsibilities

• Answer incoming service calls and supervise/assist technicians with job preparation.
• Manage shop diagnoses, repairs and overhauls of mobile equipment (crawler cranes, drilling rigs, etc.).
• Teach US technicians, coordinate training, schedule flights/hotels for field staff, and ensure safety and quality standards.

Education

Associates or Technical degree in a related field

Job description

Liebherr-America, Inc. in Houston, TX seeks a Customer Service Manager-LR, HS Products to lead the customer service team, supervise technicians, and coordinate service activities for LR and HS equipment.

The role supports after-hours calls and ensures repairs, diagnostics and part coordination align with safety and quality standards. The position requires supervisory experience, heavy equipment knowledge, and the ability to travel up to 25% and obtain necessary licenses.