Heavy Equipment Service Field Dispatch

National Equipment Dealers, LLC; Houston (TX); Hybrid; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Tuition Assistance

Boot Allowance

Prescription Safety Glasses

401K with employer match

Zusammenfassung

National Equipment Dealers, LLC seeks a Field Service Dispatcher to coordinate service and repairs for heavy machinery across multiple sites. You will schedule technicians, prioritize tasks, and ensure timely communication with customers and teams.

Strong organizational and communication skills, plus familiarity with service management software, are essential. This full-time role offers competitive benefits and growth opportunities in a growing company.

Qualifikationen

• Strong organizational and communication abilities are essential.
• Ability to multitask and prioritize in a field setting.
• Good understanding of heavy machinery and repair processes.
• Proficiency with service management software and field operations tools.

Aufgaben

• Scheduling and coordinating service calls and dispatching technicians based on priority and location.
• Serving as the main liaison between customers, technicians, and the company.
• Maintaining accurate records of service requests, assignments, work performed, and parts used.

Kenntnisse

Organizational skills

Communication skills

Multitasking

Heavy equipment knowledge

Tools

Service management software

Jobbeschreibung

NED, LLC. is a large heavy equipment dealership with over 30 years of industry experience in equipment sales, rentals, and customer support. Through mergers and acquisitions, NED, LLC. has grown through multiple acquisitions of independent heavy equipment dealerships, including Four Seasons Equipment, MAY-RHI, Earthmovers Construction Equipment, Richardson Service 1991, Inc., Grove River Machinery, and L & N Supply Company Inc. Today the company is re-branded under one unified name, NED – National Equipment Dealers.

Work Schedule:

Full time, Monday - Friday 7am - 5pm

Additional Incentives:

Tuition Assistance Program, Boot Allowance, Prescription Safety Glasses Benefits program.

401K

60% Employer match up to 10%

Benefits

Medical, Dental, and Vision Insurance, company-paid long term & short-term disability, company paid life insurance, and many other programs available

Referral Program:

You can earn up to $2,000 by participating in our employee referral program.

Time Off Policies:

Personal/Sick/Discretionary, Vacation, Holiday Pay, Bereavement Pay, Jury Duty Pay.

Qualifications

A successful field service dispatcher for heavy equipment needs to have strong organizational and communication skills, the ability to multitask and prioritize effectively, and a good understanding of heavy machinery and repair processes. Proficiency in using service management software and familiarity with the specific needs and challenges of the heavy equipment industry are also important for this role.

A field service dispatcher for heavy equipment is responsible for coordinating and managing the service and repair activities for heavy machinery used in construction, mining, agriculture, and other industries. This role involves scheduling and dispatching service technicians to various job sites to perform maintenance, repairs, and troubleshooting on heavy machinery equipment.

We represent some of the top brands in the industry including, Hyundai, Construction Equipment, Bell Off-Road Trucks, Manitou, Sakai, Dynapac and other products.

KEY JOB RESPONSIBILITIES:

• Scheduling and Coordination: Efficiently scheduling service calls and coordinating the dispatch of technicians based on priority, location, and technician availability. This ensures minimal downtime for the equipment and maximizes the efficiency of the service team.
• Communication: Serving as the primary point of contact between customers, service technicians, and the company. This involves communicating job details, status updates, and any changes in the schedule to all relevant parties.
• Record Keeping: Maintaining accurate records of service requests, technician assignments, work performed, and parts used. This includes entering data into the company's service management system and ensuring all information is up-to-date and accessible.
• Customer Service: Addressing customer inquiries, concerns, and complaints in a professional and timely manner. Ensuring that customers are informed about the status of their service requests and any necessary follow-up actions.
• Resource Management: Managing the availability and inventory of parts and tools required for service jobs. This includes ordering parts, tracking inventory levels, and ensuring that technicians have the necessary resources to complete their tasks.
• Problem Solving: Quickly and effectively resolving any issues that arise during the scheduling and dispatching process. This may involve rearranging schedules, coordinating with other departments, and finding alternative solutions to meet customer needs.
• Compliance and Safety: Ensuring that all service activities comply with company policies, industry regulations, and safety standards. This includes monitoring technician compliance with safety protocols and conducting regular audits of service processes.
• Reporting: Generating reports on service activities, technician performance, equipment maintenance history, and customer satisfaction. These reports help in analyzing trends, identifying areas for improvement, and making informed decisions.

ADDITIONAL INFORMATION:

• Any offer of employment is conditioned upon the successful completion of a drug screen, MVR and background check.
• EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

*** VETERAN FRIENDLY COMPANY ***