Heavy Equipment Mechanic - Material Handling Equipment Technician

Wiese Group; Muncie (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

Wiese in Muncie, IN is seeking a Service Technician to repair material handling equipment such as forklifts, aerial lifts, and floor care machines. You will be the on-site contact for customers, delivering professional mechanical service and strong customer interactions.

The role emphasizes safety, problem solving, and paperwork, with opportunities to grow within a long-established company.

Qualifications

• Hazard assessments and safe work practices required.
• Strong time management and the ability to self-manage.
• Lift 50 pounds and work in confined or elevated spaces.
• Valid driver’s license with clean record; own hand tools.
• Experience with computer systems and completing online work orders.
• Excellent customer service and clear communication.
• Pre-employment checks including drug screen and background.

Responsibilities

• Troubleshoot customer equipment problems and perform repairs after approval.
• Act as the primary contact between the company and customers.
• Complete and submit all required paperwork.
• Provide best-in-class service and upsell relevant Wiese offerings.
• Manage workload effectively and safely.

Skills

Multitasking

Time management

Customer service

Safety-conscious

Lift 50 pounds

Self-motivation

Tools

Hand tools

Basic computer skills

Job description

Job Details

Job Location: Muncie, IN 47304If you are an equipment mechanic and are looking for a rewarding career with a solid and established company, join the Wiese team today! We are looking for a Service Technician to repair our customer’s material handling equipment. A Service Technician repairs a wide range of material handling equipment including forklifts, aerial lifts, utility vehicles, floor care equipment and more.

You will act as the point of contact between the company and our customers and represent the company in a professional light as you provide the best in mechanical services and customer service.

Specific Duties

• Actively support, promote and lead safety initiatives. Follow all safety policies and procedures. Work safe at all times and report any unsafe work or work environments to management.
• Troubleshooting customer equipment problems. Confer with and obtain approval from the customer before making repairs
• Completing and submitting all required paperwork.
• Providing the best possible customer service, including offering additional Wiese services, added-value items and equipment based on potential customer needs
• Managing your workload effectively

Qualifications

• For each job, perform hazard assessments and maintain a high standard of safe work practices and quality control.
• Strong multitasking and time management skills. Able to prioritize your day and self-manage.
• Ability to lift 50 pounds and crouch/crawl in confined areas. Comfortable with heights above 15 feet.
• Valid driver’s license with a clean driving record may apply.
• Provide your own hand tools.
• Working knowledge of computer systems and able to quickly learn our software to complete online work orders.
• Demonstratable customer service skills, both verbal and non-verbal.
• Pre-employment drug screen, physical exam, comprehensive background record check, MVR (motor vehicle record) check, and proof of employment eligibility (E-Verify) are required.

Wiese has been around for over 80 years. To learn more about what makes us tick and why we do what we do:

Our Website:https://wieseusa.com/

Our YouTube page:https://www.youtube.com/user/WieseUSA