Heat Pump Service Technician

Helio Home; Centennial (CO); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Dental Insurance

Vision Insurance

Life Insurance

Education Support

Parental Leave Top Up

Tools Provided

Uniform Provided

Lunch Provided

401k

Job summary

Jetson in Centennial, CO is seeking a skilled Heat Pump Service Technician to diagnose, troubleshoot, and support residential heat pump systems. This is a non-selling, technical role focused on quality and customer satisfaction.

You will perform on-site diagnostics, walkthroughs of complex installations, and provide field input to improve processes. EPA Type II or Universal certification and 3+ years experience required; valid driver’s license and OSHA compliance expected.

Qualifications

• 3+ years of experience in HVAC or heat pump service.
• In-depth knowledge of heat pump systems, controls, and commissioning.
• EPA certification (Type II or Universal) required.
• Excellent communication and documentation abilities.

Responsibilities

• Diagnose and troubleshoot performance issues with heat pumps and HVAC systems.
• Conduct on-site walkthroughs of complex installations to ensure proper setup.
• Provide detailed technical assessments to installation teams and engineers.
• Verify system functionality, airflow, and refrigerant performance; document findings.
• Maintain accurate service documentation and uphold safety and quality standards.
• Support training efforts by identifying recurring installation challenges or best practices.

Skills

HVAC systems

Heat pumps

Diagnostics

EPA certification

Driver's license

Safety compliance

Job description

About Jetson

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better.

Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company - making clean energy simple, transparent, and affordable.

We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done.

The Opportunity

We're seeking a skilled Heat Pump Service Technician to join our team, specializing in diagnosing, troubleshooting, and supporting residential heat pump systems. This is a non-selling role. Your focus will be on technical excellence and customer confidence, not sales quotas or upselling. You'll play a key part in ensuring our installations meet the highest performance and quality standards. In this role, you'll perform system diagnostics, conduct walkthroughs of challenging installations, and provide field insights to improve our processes and training

What You'll Do:

• No sales quotas or product upselling, this is a purely technical and support-focused position.
• You will not be responsible for closing deals or promoting upgrades. Your expertise ensures that systems perform at their best.
• Diagnose and troubleshoot performance issues with heat pumps and related HVAC systems.
• Conduct on-site walkthroughs of complex or high-priority installations to ensure proper setup and system operation.
• Provide detailed technical assessments and feedback to installation teams, project managers, and engineering staff.
• Verify system functionality, airflow, and refrigerant performance; document findings in field reports.
• Support training efforts by identifying recurring installation challenges or best practices.
• Collaborate closely with internal teams to ensure jobs are completed safely, efficiently, and to spec.
• Maintain accurate service documentation and uphold safety and quality standards.
• Will require some overtime during peak heating and cooling seasons

What You Bring:

• 3+ years of experience as an HVAC or heat pump service technician
• In-depth knowledge of heat pump systems, controls, and commissioning
• Strong diagnostic and problem-solving skills.
• EPA certification (Type II or Universal) required.
• Excellent communication and documentation abilities.
• A commitment to professionalism, safety, and customer satisfaction.
• A valid driver's license is required for travel to job sites.
• Follows OSHA Electrical Standard
• Follows the Occupational Safety and Health Administration's (OSHA) Lockout/Tagout (LOTO) standard

Job Type: Full-time, Permanent

Pay: $32 - $36 per hour

Relocation Allowance: Up to $5,000 if moving from out of state

Benefits:

• Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson
• Health Insurance premium 85% paid by Jetson
• Education Support
• Parental Leave Top Up
• Tools Provided
• Uniform Provided
• Lunch Provided
• 401k program

Work Location: In person - Centennial, CO

Check out our Video: https://www.youtube.com/shorts/9_5foHBvDs4

U.S. Roles

Jetson is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or gender identity. If you require accommodation during the recruitment process, please contact us.

Canada Roles

Jetson is an equal opportunity employer committed to inclusive hiring. We do not discriminate on any ground protected under applicable human rights legislation. If you require accommodation at any stage of the recruitment process, please contact us.