Heart Center Scheduling Representative

Children's Mercy Kansas City; Kansas City (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Benefits plans

On-site work expectation

Job summary

Children's Mercy Kansas City is seeking a Scheduling Representative to handle routine scheduling for new, follow-up, and joint appointments, ensuring an optimal patient and provider experience in the Heart Center. You will provide customer service to callers and visitors in a supportive, team-based environment.

The role requires a high school diploma and 3–5 years of experience, with on-site work and participation in ongoing education and improvement activities. Starting pay is $18.74 per hour.

Qualifications

• HS diploma or equivalent and 3-5 years experience.
• Experience with scheduling and clerical tasks.
• Ability to work onsite and provide customer service.

Responsibilities

• Provides clerical support for clinic scheduling.
• Manages office communications.
• Assists in maintaining a safe environment and promotes efficiency.
• Attends education programs and unit meetings.
• Participates in performance improvement activities.
• Teaches and orients new personnel within own skill level.

Skills

Customer service

Scheduling

Clerical support

Education

HS diploma or equivalent

Job description

Thanks for your interest in Children's Mercy!

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

Overview

The Scheduling Representative will perform routine scheduling of new, follow-up, and joint appointments requested by parents, patients and providers, utilizing scheduling principles and techniques for the ideal patient and provider experience. Provide customer service to those calling or receiving a call from the Children's Mercy Heart Center scheduling department.

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Responsibilities

• Provides clerical support for clinic and non- invasive scheduling
• Manages office communications
• Assists in the maintenance of a safe environment and promotes efficiency of operations
• Attends education programs, unit meetings and assigned committees
• Participates in performance improvement activities
• Shares responsibility for teaching and orientation of new personnel (within own skill level).

Qualifications

• HS diploma or equivalent and 3-5 years experience

Benefits at Children's Mercy

The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Learn more about Children’s Mercy benefits.

Starting Pay

Our pay ranges are market competitive. The pay range for this job begins at $18.74/hr, but your offer will be determined based on your education and experience.

Remote Work/Work from Home

This position is not eligible to work remotely, which means that the person hired will be required to work onsite at one of our Children’s Mercy locations and may not work from home.

EEO Employer/Disabled/Vet

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation are all factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

CM is committed to creating a workforce that supports the diverse backgrounds of our patients and families. We know that our greatest strengths come from the people who make up our team, so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, and beliefs.