Hearing Officer Trainee (Unemployment Benefits)

Virginia-Employment-Commission; Vansant (VA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Paid leave

13 paid state holidays

Health, dental, vision insurance

Retirement plans

Public Service Loan Forgiveness (PSLF)

Job summary

Virginia Employment Commission in Vansant, VA seeks three Hearing Officer Trainees to learn to conduct fact finding, identify issues, and issue timely non-monetary determinations supporting unemployment benefits decisions. You will review and manage cases, gather information from claimants and employers, apply federal and state laws, and prepare high-quality documentation while safeguarding records.

This role rewards analytical thinking, clear communication, and strong customer service.

Qualifications

• Knowledge of the claims taking process and related rules and regulations governing eligibility.
• Strong interpersonal, decision making, and customer service skills.
• Ability to obtain and evaluate evidence and render eligibility determinations within tight deadlines; interact effectively with management, technical and non-technical staff, employers, claimants, and the general public; conduct research; collect and analyze data; contribute to a team environment; and communicate effectively orally and in writing.
• Must successfully obtain and demonstrate requisite skill set (knowledge, skills, and abilities) for position and meet the certification requirements, as defined by the DOL, to become certified as an agency Hearings Officer no later than one year from the commencement of the training program to remain in position.

Responsibilities

• Learn to conduct thorough fact finding, identify issues, and issue non-monetary determinations.
• Review and manage assigned cases, gather information from claimants and employers, apply federal and state laws.
• Prepare high-quality documentation and ensure records are accurate and complete.
• Maintain readiness with required training and respond to inquiries professionally.

Skills

Claims process

Interpersonal skills

Decision making

Customer service

Evidence evaluation

Oral & written communication

Research

Team player

Data analysis

Job description

Virginia Employment Commission in Vansant, VA seeks three Hearing Officer Trainees to learn to conduct fact finding, identify issues, and issue timely non-monetary determinations supporting unemployment benefits decisions. You will review and manage cases, gather information from claimants and employers, apply federal and state laws, and prepare high-quality documentation while safeguarding records.

This role rewards analytical thinking, clear communication, and strong customer service.