Hearing Instrument Specialist - Patient-Centered Fitting

NationsBenefits, LLC; Erie (Erie County); On-site; USD 65,000 - 95,000; Full time

Job summary

NationsBenefits, LLC in Erie, PA is seeking an audiology professional to evaluate candidacy, recommend and fit hearing aids, and build lasting relationships with patients through education, follow-up care, and community engagement.

You will work in a retail-based clinical environment that combines professional autonomy with strong operational support, within a growing healthcare fintech company.

Qualifications

• Current Audiology license or Hearing Aid Dispensing license in the state of role (required).
• Strong clinical, counseling, and interpersonal skills.
• Ability to explain technical concepts in a clear, patient-friendly manner.
• Comfort working in a retail healthcare setting.
• Commitment to ethical practice and patient-focused care.
• Willingness to participate in ongoing professional development.

Responsibilities

• Conduct comprehensive hearing evaluations using best-practice clinical protocols
• Interpret test results and recommend individualized hearing care solutions based on patient needs and lifestyle
• Present product options clearly, emphasizing value, long-term benefits, and patient outcomes
• Program, fit, and verify hearing instruments, including new, premium technology from major manufacturers
• Perform routine follow-up visits, cleanings, adjustments, and hearing aid repairs
• Maintain accurate and compliant patient records, including documentation and outcome measures
• Deliver exceptional service that supports patient satisfaction, loyalty, and positive clinical outcomes
• Collaborate with leadership and peers to support center performance and continuous improvement

Skills

Clinical skills

Counseling

Interpersonal skills

Communication

Retail healthcare

Education

Audiology license or Hearing Aid Dispensing license (state)

Job description

NationsBenefits, LLC in Erie, PA is seeking an audiology professional to evaluate candidacy, recommend and fit hearing aids, and build lasting relationships with patients through education, follow-up care, and community engagement.

You will work in a retail-based clinical environment that combines professional autonomy with strong operational support, within a growing healthcare fintech company.