Hearing Instrument Specialist – Patient Care & Fitting Expert

Socket.dev; Erie (Erie County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

NationsBenefits in Erie, PA is seeking a licensed audiologist to evaluate candidacy for hearing aids, recommend and fit devices, and build lasting relationships with patients through education and follow-up care in a retail-based clinical setting.

You will program, fit, and verify instruments including premium technology, conduct follow-up visits, maintain records, and collaborate with leadership to support center performance.

Qualifications

• Current Audiology license or Hearing Aid Dispensing license in the state of the role is required.
• Strong clinical, counseling, and interpersonal skills.
• Ability to explain technical concepts in a clear, patient-friendly manner.
• Comfort working in a retail healthcare setting.
• Commitment to ethical practice and patient-focused care.
• Willingness to participate in ongoing professional development.

Responsibilities

• Conduct comprehensive hearing evaluations using best-practice clinical protocols.
• Interpret test results and recommend individualized hearing care solutions based on patient needs and lifestyle.
• Present product options clearly, emphasizing value, long-term benefits, and patient outcomes.
• Program, fit, and verify hearing instruments, including new, premium technology from major manufacturers.
• Perform routine follow-up visits, cleanings, adjustments, and hearing aid repairs.
• Maintain accurate and compliant patient records, including documentation and outcome measures.
• Deliver exceptional service that supports patient satisfaction, loyalty, and positive clinical outcomes.
• Collaborate with leadership and peers to support center performance and continuous improvement.

Skills

Audiology license

Hearing aid dispensing

Clinical skills

Interpersonal skills

Job description

NationsBenefits in Erie, PA is seeking a licensed audiologist to evaluate candidacy for hearing aids, recommend and fit devices, and build lasting relationships with patients through education and follow-up care in a retail-based clinical setting.

You will program, fit, and verify instruments including premium technology, conduct follow-up visits, maintain records, and collaborate with leadership to support center performance.