Hearing Instrument Specialist - Location: Lyndhurst

Cleveland Hearing & Speech Center; Lyndhurst (VA); On-site; USD 33,000 - 39,000; Full time

Job summary

Cleveland Hearing & Speech Center is seeking a Hearing Instrument Specialist to manage hearing aid care for adult clients in accordance with CHSC policies and best practice standards. The role is full-time in Lyndhurst, Ohio, with an hourly range of $24–$28 and licensure as an Ohio Hearing Instrument Specialist required.

Responsibilities include conducting assessments for hearing aid fittings, counseling on amplification options, taking ear impressions, fitting and programming devices, and

Qualifications

• Licensure as a Hearing Instrument Specialist in the State of Ohio.
• A 2-year degree is preferred.
• Excellent customer service skills are required.
• Strong organizational and interpersonal skills with knowledge of office management systems, Excel and Word is preferred.

Responsibilities

• Meets with clients (and caregivers) with suspected or known hearing loss and administers assessments for fitting hearing aids.
• Counsels clients and families on amplification options and communication strategies.
• Coordinates treatment by selecting hearing aid styles, taking ear impressions, and fitting/programming devices.
• Obtains outcome data and completes in-outcome surveys and real-ear testing.
• Performs administrative duties including medical records and billing and assists in stock management.
• Keeps up with licensing requirements and participates in continuing education.

Skills

Excellent customer service

Strong organizational skills

Education

Ohio Hearing Instrument Specialist licensure

2-year degree preferred

Tools

Excel

Word

Job description

Hearing Instrument Specialist

Manages hearing aid care for adult clients in accordance with CHSC policies and procedures and in line with current Best Practice standards and as licensure permits.

FULL TIME

Hourly Range: $24-$28/hour

Location: Lyndhurst, Ohio

Major Duties and Expectations of Hearing Instrument Specialist

• Meets with clients (and caregivers) with suspected or known hearing loss:
  • Administers assessments for the purpose of fitting a hearing aid including air conduction, bone conduction, speech testing and otoscopy.
  • Discusses results with client/family.
  • Makes appropriate referrals when results suggest a potential medical concern.
  • Consults with audiologist for complex cases.
• Counsels client and family:
  • Explains amplification options (hearing aids and accessories).
  • Explains assistive device options.
  • Implements aural rehabilitation as applicable.
  • Recommends the use of communication strategies.
• Coordinates implementation of treatment:
  • Examines client and determines style and type of hearing aid, alerting or assistive listening device while considering the insurance/ funding source.
  • Takes accurate ear impressions for molds or custom hearing aids.
  • Fits, programs and fine tunes devices.
  • Provides aural rehabilitation that assists client to adjust to listening with amplification.
  • Educates client and family on daily use, care and maintenance of hearing aids/devices.
  • Repairs hearing aids in house or sends to manufacturer for repair.
  • Provides clients with custom swim molds, noise plugs, and other accessories.
  • Consults with other professional. as necessary to assist in the care of the client.
• Obtains Outcome Measurement data necessary to track client outcomes and ensure successful treatment:
  • Completes In outcome surveys such as IOI-HA, HHIE, HHIA etc.
  • Completes Real ear testing.
• Completes administrative duties:
  • Develops and maintains clinical records (electronic and/or paper) on assessment, treatment, and ongoing care for clients and documentation associated with hearing aids in a timely manner.
  • Completes billing in an accurate and timely manner.
  • Assists in managing hearing aid and device stock, materials, hardware and software.
• Expands clinical skills:
  • Maintains license and meets continuing educations requirements.
  • Attends conferences and seminars within budget.
  • Maintains up-to-date on technological advances in hearing aids, alerting, and assistive listening devices.
• Provides mentor/ leadership and possible supervision (as state licensure allows) to more novice Hearing Instrument Specialists or to Hearing Instrument Specialist trainees.
• Provide marketing support for audiology department:
  • Represent CHSC at community events and senior fairs/ marketing opportunities
  • Provide in house and community-based hearing screenings
• Completes other duties as assigned by supervisor.

Education/Experience/Skills

• Licensure as a Hearing Instrument Specialist in the State of Ohio
• A 2-year degree is preferred.
• Excellent customer service skills are required.
• Strong organizational and interpersonal skills along with a knowledge of office management systems, Excel and Word is preferred.

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