Hearing Instrument Specialist/ Audiologist

NationsBenefits; McAllen (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

NationsBenefits is seeking a qualified professional responsible for evaluating hearing aid candidacy and fitting hearing aids at their Hearing Center in McAllen, TX. The ideal candidate will provide exceptional service, perform hearing evaluations utilizing best practices, and ensure patient satisfaction with long-term care solutions.

This retail-based role combines clinical expertise with customer engagement and requires strong clinical, counseling, and interpersonal skills. The position offers opportunities for professional development and the chance to transform healthcare.

Qualifications

• Strong clinical, counseling, and interpersonal skills are essential.
• Ability to explain technical concepts in a patient-friendly manner is required.
• Comfort working in a retail healthcare setting is important.

Responsibilities

• Conduct comprehensive hearing evaluations using best-practice clinical protocols.
• Interpret test results and recommend individualized hearing care solutions.
• Program, fit, and verify hearing instruments, including new technology.

Skills

Clinical skills

Counseling skills

Interpersonal skills

Technical explanation

Education

Current Audiology license or Hearing Aid Dispensing license

Job description

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Location

Nations Benefits Hearing Center in McAllen, TX-Sam's Club #8250 1400 E Jackson Ave, Mcallen, TX 78503

Position Overview

In this position, you will be responsible for evaluating hearing aid candidacy, recommending and fitting hearing aids, and building lasting relationships with patients through education, follow‑up care, and community engagement. You will work in a retail‑based clinical environment that combines professional autonomy with strong operational support.

Responsibilities

• Conduct comprehensive hearing evaluations using best‑practice clinical protocols
• Interpret test results and recommend individualized hearing care solutions based on patient needs and lifestyle
• Present product options clearly, emphasizing value, long‑term benefits, and patient outcomes
• Program, fit, and verify hearing instruments, including new, premium technology from major manufacturers
• Perform routine follow‑up visits, cleanings, adjustments, and hearing aid repairs
• Maintain accurate and compliant patient records, including documentation and outcome measures
• Deliver exceptional service that supports patient satisfaction, loyalty, and positive clinical outcomes
• Collaborate with leadership and peers to support center performance and continuous improvement

Qualifications & Skills

• Current Audiology license or Hearing Aid Dispensing license in the state of role (required)
• Strong clinical, counseling, and interpersonal skills
• Ability to explain technical concepts in a clear, patient‑friendly manner
• Comfort working in a retail healthcare setting
• Commitment to ethical practice and patient‑focused care
• Willingness to participate in ongoing professional development